Forum Discussion
Connected, No Internet
We've had TMobile Home Internet for several months, and it's been rock solid from day one. Until the last 24 hours. Every 10-30 minutes or so, our devices get 'Connected, No Internet', and th...
I would do a factory reset. Do you know when you device was upgraded to the new version? Was it last 24 hours? This is the new Version:1.2103.00.0338, If its updated something could have caused an error. A total reset is the best way to clear that. If this first doesn't fix the problem, then you need a device replacement. Good luck to you.
BlueSurf wrote:Well you did the basic to get your service back to normal. Since that didn't help it can very well be a hardware issue. Overheating has caused problems. I use a cooling fan and it has been just great.
Your next step is Tech Support 844.275.9310, tell them everything you did to try to fix your Gateway.
They can do stuff remotely which may turn out to be a new replacement. Good luck.
Just fyi I was rock solid first few months too and same issues it got progressively worse week over week and now can't get on at all. I think they are adding more people than they can accommodate. Why else would I suddenly not be able to use it when it was great in the beginning but also gets worse every week. (yes at peak hours and weekends)
I'm desperately trying not to go back to spectrum but it's looking like that will need to happen.
I got a replacement and it is the same issue!
