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Bret92x
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Joined 11 months ago
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Re: netflix update
Tmobile lied to customers on Basic ad free plan. My account was noted on Jan 17 with promise guarantee that no change would take place to my Netflix Basic. Change took place yesterday putting me on Standard ad. Spoke with rep , transfered to supervisor that viewed note and basically told me to kick rocks on social media to get results promised. Supervisor had no choice to give such direction, up chain escalation wasn't possible her hands were tied. As 9 year customer, I'm very disappointed in T-mobiles new direction putting customers last.John Legere worked hard preventing that from happening , those days are no more under new leadership. Sad indeed , T-mobiles just another carrier joining Verizon & AT&T24Visto3likes0ComentariosRe: Netflix downgrade
wsbrightfl wrote: I called in for the third time about this change and asked for a Supervisor to discuss it. I finally got through to a Supervisor, who looked up my account and she said that as I am on the Magenta Max 55+ with 3 lines, my Netflix service is grandfathered in and will not be changed to the one with ads. I asked her to confirm and she put me on hold, came back a couple minutes later and confirmed no change to my Netflix. As this is different from what I was told the last 2 times I called, I supposed I will see what happens over the next day or two when the change is taking place. I contacted CS last week spoke with T-specialist. Like you , rep insured me no change would take place to my Basic plan. He also attachedpersonal Guarantee noteto my account. I'm hopeful he is right, if not I'm sure credit will be issued thanks to attached note. So far , I haven't received Netflix change text message. No change has occurred In Netflix App/Account/Plan Details. Itshows - Basic HD.3Visto1like0ComentariosRe: netflix update
Made user name today for participation 9 year customer on old $25.00 unlimited talk & Text + $20.00 Unlimited data add on & 5gb tether (Orginal Jump) Plan. Was Digits beta tester , get that free + t-mobile was kind enough to give me free Netflix basic plan for participation - All grandfathered in thank you John Legere. Those on old Basic Netflix plan are safe....somewhat. Those on that plan can no longer stream on 2 devices @ once unless you pay upgrade fee of $6.99. If you choose upgrade option basic plan is no more , you're on new Standard Ad plan. I blame Netflix for that , their trying too phase out Basic plan customers. At least T-mobile is making it a little harder for themto achieve that goal.5Visto1like0Comentarios