Forum Discussion
netflix update
Adding 2 screens, 1080p streaming but with ads is a major downgrade from 1 screen, 720p without ads. Adding ads makes it a complete worthless benefit because I won't use it. So t-mobile is just activ...
Tmobile lied to customers on Basic ad free plan.
My account was noted on Jan 17 with promise guarantee that no change would take place to my Netflix Basic.
Change took place yesterday putting me on Standard ad.
Spoke with rep , transfered to supervisor that viewed note and basically told me to kick rocks on social media to get results promised. Supervisor had no choice to give such direction, up chain escalation wasn't possible her hands were tied.
As 9 year customer, I'm very disappointed in T-mobiles new direction putting customers last. John Legere worked hard preventing that from happening , those days are no more under new leadership.
Sad indeed , T-mobiles just another carrier joining Verizon & AT&T
