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Bret92x
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Joined 11 months ago
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No Service 50% of time
I've been happy Tmobile customer for 10.5 years up to last couple week. Family has4 devices & we also have T-mobile home internet. Now to issue: Tower in my neighborhood has been taken over by Hawkdestroying service to point calls can't even be made. Spoketo tech support couple weeks ago , evidently this has been on going issue with that tower for years which Tmobile hasn't addressed & now it has become critical. Last week I took ride tower to observe finding small branches , leaves @ very top total mess! I searched on youtube for hawk sound & let it blair through car stereo speaker & big hawk flyes out & service wasrestored. TMOBILE NEEDS TO CLEAN THIS MESS UP ASAP! Picture attached is tower visit from couple hours ago showing Hawk sitting on reflectorRe: Feedback for T-Mobile: Reducing benefits
johnghosen wrote: T Mobile is only worried about their bottom line and doesn't care about customer satisfaction. I'll be canceling my Netflix account and shopping around for other phone carriers. I can't even watch Netflix on my TV using my Chromecast anymore with the downgraded plan. The free Netflix without ads was the only perk keeping me with T Mobile. Im going to cut cost/take somebusiness elsewhere in very near future. Dumping Orginal Jump/insurance - 16.99monthly. I haven't used upgrade feature in years with 1 insurance claim in 9 years. When another device is neededpurchasing through Amazon is less expensive , reputable low cost referb sellers are available &Samsung provides specials. Dumping T-mobile home internet - 55.00 monthly. My Local cable providerofferspecials that cost couple dollars more. Netflix can't be dumped , long story behind that I won't go into. Many thanks to John Legere -2016 corp office for giving me years ofviewing enjoyment. As for my phone plan...another 2016 TM corp office deal.,It provides unlimited everything + free DIGITS for 45.00. No other carrier can beat such deal so keeping it.Re: netflix update
Tmobile lied to customers on Basic ad free plan. My account was noted on Jan 17 with promise guarantee that no change would take place to my Netflix Basic. Change took place yesterday putting me on Standard ad. Spoke with rep , transfered to supervisor that viewed note and basically told me to kick rocks on social media to get results promised. Supervisor had no choice to give such direction, up chain escalation wasn't possible her hands were tied. As 9 year customer, I'm very disappointed in T-mobiles new direction putting customers last.John Legere worked hard preventing that from happening , those days are no more under new leadership. Sad indeed , T-mobiles just another carrier joining Verizon & AT&TRe: Netflix downgrade
piercejpierce wrote: Looks to be so, I just got that email 5 min ago. Had Netflix free since they started it This is were it gets confusing for all. Netflix free started before Standard ad free plan was offered. Originally , they gave free Basic - 420p to720p, looks great on my 65" Sammy. It was limited to 1 stream but like many onthatplan, we could stream up to three devices @ once. A couple weeks ago , that ended. Now we can only stream on one device @ a time. Basic plan should remain In tact so says upper tier CS my account has been noted. Also , Those on Basic plan don't get free Hulu. I'm ok with that. ADDING: Just came across this -https://www.cnet.com/tech/services-and-software/netflix-subscription-update-what-the-phasing-out-basic-ad-free-plan-means/ By look of it, Basic ad free customers are safe in USAfor now which would explain why TM isn't making change to that plan.Re: Netflix downgrade
piercejpierce wrote: We wanted to let you know that the Netflix plan included with your T-Mobile package has been changed to the Standard with ads plan. Netflix is still included with your T-Mobile package and there are no changes to your T-Mobile bill. Your newStandard with adsplan includes: • Great video quality:Continue streaming in Full HD (1080p) • Multiple devices:Continue watching and downloading on 2 household devices at the same time • Just a few short ads So you went from Standard to Standard with ads? If so , that was to be expected. Did you get Hulu invite?Re: Netflix downgrade
wsbrightfl wrote: I called in for the third time about this change and asked for a Supervisor to discuss it. I finally got through to a Supervisor, who looked up my account and she said that as I am on the Magenta Max 55+ with 3 lines, my Netflix service is grandfathered in and will not be changed to the one with ads. I asked her to confirm and she put me on hold, came back a couple minutes later and confirmed no change to my Netflix. As this is different from what I was told the last 2 times I called, I supposed I will see what happens over the next day or two when the change is taking place. I contacted CS last week spoke with T-specialist. Like you , rep insured me no change would take place to my Basic plan. He also attachedpersonal Guarantee noteto my account. I'm hopeful he is right, if not I'm sure credit will be issued thanks to attached note. So far , I haven't received Netflix change text message. No change has occurred In Netflix App/Account/Plan Details. Itshows - Basic HD.Re: netflix update
Made user name today for participation 9 year customer on old $25.00 unlimited talk & Text + $20.00 Unlimited data add on & 5gb tether (Orginal Jump) Plan. Was Digits beta tester , get that free + t-mobile was kind enough to give me free Netflix basic plan for participation - All grandfathered in thank you John Legere. Those on old Basic Netflix plan are safe....somewhat. Those on that plan can no longer stream on 2 devices @ once unless you pay upgrade fee of $6.99. If you choose upgrade option basic plan is no more , you're on new Standard Ad plan. I blame Netflix for that , their trying too phase out Basic plan customers. At least T-mobile is making it a little harder for themto achieve that goal.Re: netflix update
idontwanna wrote: TLDR; I only made a username today because I got tired of seeing the majority of posts with no real information and just griefing. This is to provide what I have been through so far. I don't think T-Mobile corporate has been providing good communication on this change both to the public and internally. I have been trying to get a straight answer from T-Mobile who is making the change (T-Mobile/Netflix) and why. If you don't have information that provides actual help or are just guessing, please do not respond. I am waiting on an "escalated ticket" response to find out if I can stay on Basic. gramps28 wrote: So Netflix changes their terms so it's a Tmobile issue? All Tmobile does is facilitate the payment to Netflix. Per https://help.netflix.com/en/node/24926: "The Basic plan is no longer available for new or rejoining members. If you are currently on the Basic plan, you can remain on this plan until your plan is changed or you cancel your account." - So Netflix is apparently not kicking anyone off Basic who already has it. fireguy_6364 wrote: Gomandy99 wrote: There should be option to buy without ads option .. with ads is worthless there is..you pay for the Netflix instead of TMO..then you dont have any ads. "Note: *The Standard with ads plan may not be available through all third-party billing partners and packages. Please check with your provider to confirm availability." - T-Mobile is a billing partner, but this does not mention Basic would be unavailable. This may be what you need to do to keep Basic. I read on Reddit if you stop Billing through T-Mobile and pay Netflix directly, you can keep Basic. I HAVE NOT confirmed this with Netflix though, so you should ask them first if that is what you want. Thing is, T-Mobile didn't provide any real information to their customer service agents it seems. I have gone through multiple customer service contacts with T-Mobile, and every one of them not great due to a lack of knowledge and heavy handed confusing wording: First, Chat/T-Mobile: I stated I want to stay on the Basic plan. I was repeatedly told not to worry that I was on it "today". When I asked about Jan 24/25 (it's listed as 2 different dates in multiple places), I was told to not worry that I will be placed on Standard w/ads this month, even though I am contacting to not have that happen and stay on Basic. I was then told that "it" was done (I don't remember the exact wording) and to not worry ("don't worry" is a recurring theme). Second, Call/T-Mobile: I felt uncomfortable with how the chat went, so I called to confirm I will not be changed. The agent was unable to to see anything that indicates I would stay on Basic. They believed (they were not sure) that Netflix was initiating the change. Makes sense I guess, so time to contact Netflix. Third, Chat/Netflix: Agent informs me that Netflix cannot make plan changes to accounts billed through partners like T-Mobile. They state that I am on Basic and can stay on Basic and to let T-Mobile know I do not want to change. Fourth, Chat/T-Mobile: Again stating I do not want Standard w/ads, I want to stay on Basic. I got the same "don't worry" talk about how I was already on Basic "today" and "don't worry" i will be upgraded later when asking to not be upgraded in the future. The agent told me that Netflix was dropping the plan, I showed them the Netflix page saying you can keep it. This would imply T-Mobile wants to kick me off Basic. They would not confirm that was the case. After an hour of back and forth, I got an "escalated ticket" on how to stay on Basic. Waiting for a response next week. The only reason I have been able to determine is that T-Mobile wants to pay less for "Netflix on Us". Directly via Netflix, Basic is $9.99, Standard w/ads is $6.99, and Standard w/o ads is $15.49. This would explain the "Netflix on Us" change from $6.50 → $8.50 ($15.49 - 6.99 = $8.50). Same logic for Premium. I spoke with upper-tier rep , he confirmed Basic will remain in tact for customers with that plan. It's grandfathered in My Account was also noted with guarantee. Downside. Up until last week , I was able to stream on 2 devices @ once Now , It will only allow one stream with option to pay $6.99upgrade for second stream. This is were it gets tricky. If you choose upgrade Basic plan is no more. You are put on Standard plan with ads. That isn't Tmobiles fault, Netflix is to blame. Their trying to eliminate Basic plan users.
