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browneyedmeanie
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Joined 6 years ago
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Re: What does this "server error" message mean?
This issue is not resolved for all. I have the same error so far withno resolution and it seems like the agents were unable or unwilling to really acknowledge it. I requested them to escalate the issue to their technical team and report theerror they encountered trying to assist me and the error I was contacting them about initially. Every agent [the two today ok] really tried to just gloss over the error message I reported and get me an upgrade until they encountered something similar on their ends as well. I had to begfor them to tell me what their error message said and they gave me this: Processing Error Please try again, if issue still exists, create a ticket with error message and workflow id details. 102, Unknown Error:[Error occurred in processing the CheckoutPackage -- ...etc] My error said this: Server Error We're sorry, our systems are currently unavailable. Intenta más tarde. Go to previous page Right now I am waiting for a call back regarding the error as I am hoping they have finally created a ticket to resolve this issue like they should have upon their initial encounter of the error message on their screen. I'm upset by the lack of initiative on the part of the representatives. Two different reps received this message today and it took me asking for a supervisor to even get to see their end error message. The first rep felt the need to tell me it was their birthday today. Why would I need to know that? I told them they seemed distracted and should have called out today and waited a bit then sought help from another. This second rep also failed to initiate the ticket, it was their supervisor that stepped in after I begged for their error message and insisted the error might be on their end. And instead of telling me to wait, how about they escalate the issue as they are being instructed on their end? So frustrating and such a headache to get them to admit they have to take the next step for resolution.4Visto0likes0Comentarios