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bruno8675
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Re: Galaxy Watch LTE duplicate messages
mongibello78 wrote: bruno8675 wrote: tmbileuser wrote: Got you, fair enough. What you are describing, happens to me often when I switch to a different phone, with the same simcard. if I do the steps I mentioned, in hopes it would have maybe, solved yours, It has always corrected mine. does your phone have 2 sim slots? switch it, could magically help. Have you tried a different phone? use it for a bit, even if its crappy and see if it recreates the problem. ?? No, only 1 SIM slot. I tried it with an old phone and I had the same issue. I'm starting to wonder if it has something to do with it being tied to a business account. I had to call in to get the line for the watch setup because the app would not let me auto provision it. Hi everyone. I am having the same issue and I tried all troubleshooting as posted here. I believe T-Mobile should seriously start digging into this problem. Start tweeting at them, the CEO, Samsung, etc. They've been working on my issue for going on a month now. They keep telling me I need to replace the watch, which I'm sure is another default answer when you can't figure it out. Not sue how the watch can create duplicate text messages!!6Visto0likes0ComentariosRe: Galaxy Watch LTE duplicate messages
tmbileuser wrote: Got you, fair enough. What you are describing, happens to me often when I switch to a different phone, with the same simcard. if I do the steps I mentioned, in hopes it would have maybe, solved yours, It has always corrected mine. does your phone have 2 sim slots? switch it, could magically help. Have you tried a different phone? use it for a bit, even if its crappy and see if it recreates the problem. ?? No, only 1 SIM slot. I tried it with an old phone and I had the same issue. I'm starting to wonder if it has something to do with it being tied to a business account. I had to call in to get the line for the watch setup because the app would not let me auto provision it.7Visto0likes0ComentariosRe: Galaxy Watch LTE duplicate messages
tmbileuser wrote: 😚 Like I said. lol try this. https://support.google.com/messages/answer/7189714?hl=en go where it says Turn on chat features for the first time and see if this will correct the android phone itself. generally helps default how you receive mms and data text/pics whatever messages. do this even if you do not use google messages. good luck :] I already had all that enabled. I understand what you are saying, but it doesn't matter what I do. I can turn off the Samsung default messaging app, disable the notifications to the watch and I will still get a duplicate text sent to the watch when it hits LTE. I've tried using the default Samsung messaging app as well. Nothing stops it from happening, aside from the brief period yesterday when it appeared to be fixed. This only seems to be an issue on T-Mobile based on what I can find out there which also tells me it's something on their side.9Visto0likes0ComentariosRe: Galaxy Watch LTE duplicate messages
tmo_mike_c wrote: Hey everyone. Sorry this is been an issue for folks but I'm curious who's still having trouble and has filed a ticket already? That's a good next step to get our engineers involved as@bruno8675mentioned. I'd also like to know if folks are having the issue while using DIGITS or as a stand alone device? I just want to make sure I have a good understanding of what's going on. Thank you. Sooo, my issue is back again. I was OK for about 24 hours. Then yesterday night when I went to LTE on the watch I was flooded with all the text messages from the previous 24 hours. Can we get a senior engineer to look at this? Weird that it was fine for a day and then started again.6Visto0likes0ComentariosRe: Galaxy Watch LTE duplicate messages
tmbileuser wrote: I was under the impression, that if you were to run 2 regular app messages on your phone, it will always duplicate to a watch. so if you were to have messages and the one that came with your phone, messaging, whatever you want to call it, one has to be fully disabled. if you use messages, then the built in one has to be disabled. some you cannot. so simply disable it's data in back ground mode, turn off all of it's permissions, turn off that it can draw on top of other apps, etc. restart and this can greatly help. when more than one messaging app (for mms or data texting, etc) is installed on the phone. It will receive that signal twice. should correct duplicates on the phone, texts, notification sent to watches, etc. good luck. tmbileuser wrote: I was under the impression, that if you were to run 2 regular app messages on your phone, it will always duplicate to a watch. so if you were to have messages and the one that came with your phone, messaging, whatever you want to call it, one has to be fully disabled. if you use messages, then the built in one has to be disabled. some you cannot. so simply disable it's data in back ground mode, turn off all of it's permissions, turn off that it can draw on top of other apps, etc. restart and this can greatly help. when more than one messaging app (for mms or data texting, etc) is installed on the phone. It will receive that signal twice. should correct duplicates on the phone, texts, notification sent to watches, etc. good luck. You should only receive a text message once no matter which app you use. It's incoming data and once you receive it that's it. Something must have been screwed up on the back end at T-Mobile that was causing it to duplicate them between the main number and the Digits number. The Digits line wasn't properly syncing with the main number is what it appears it was. I had to keep pushing for them to escalate the issue to an engineer that was senior enough that they knew what they weredoing. Usually the first 2-3 levels of support you get are clueless and just tell you what is easy for them to make you go away. You need the technical engineer that can review the infrastructure or code to figure out what is really happening (I do this for a living). Hopefully if you are having issues you can reference my ticket and they will fix you up!7Visto0likes0ComentariosRe: Galaxy Watch LTE duplicate messages
TheWolfAmongUs wrote: Just commented on your tweet! Soooo, I think they may have finally fixed it!! Here is what I got back: "Our engineers did perform a back-end sync I see and we'd now like to ensure that you're logged out of the T-Mobile app with that DIGITS number on all devices and then log back in and test things out once more." Then they said "'I've refreshed the connection for the Watch on my end, could you restart the Watch for me now and then test things out with the LTE connection?" I tested and so far no duplicates. Need to test it out a little more, but this is the first time I've gone on LTE and wasn't flooded. I'll see if I can get a ticket or reference number for others to use if you call or chat with support.8Visto0likes0ComentariosRe: Galaxy Watch LTE duplicate messages
Icculus wrote: The only "solution" is leaving LTE on (it can still connect via Bluetooth) and then turning notifications off for your phone message app. That way you only get texts on the watch through the message app (LTE) on the watch. Not sure if battery drain is less since it's still connected BT. That didn't work for me. I still got duplicate messages one after the other. This is something that they need an engineer to look at and fix. I will keep pushing until they get it escalated to the right person.8Visto0likes0ComentariosRe: Galaxy Watch LTE duplicate messages
TheWolfAmongUs wrote: Sweet, thanks for letting me know. Here is a link to my Tweet if you (or anyone else on here) want to comment. They are responding but just telling me the usual stuff. Reset the watch, the watch is broken, blah blah blah. https://twitter.com/TheBobBruno/status/1300564364223746049?s=205Visto0likes0Comentarios