User Profile
Bryan_Vo
Newbie Caller
Joined 3 years ago
User Widgets
Contribuciones
Re: is anyone having network issues with galaxy z fold 3??
fireguy_6364 wrote: MG1984 wrote: I have switched my SIM card to my husband phone and I'm able to place calls, but when I place his SIM card on my phone it doesn't work. I made a couple of calls on his phone my SIM card, and mine phone his SIM card. It's been 4days, and no expert is able to help. Now my phone is constantly searching for a network as soon as I put the T-Mobile network Internet work operators. Not able to do phone calls not able to receive phone calls. Apparently it's a z fold3 issue. I placed a complaint on samsung members app. could it be because your phone is on update 12 while his is still on 11? Nope, on the malfunction phone, you can tried to downgrade to android 11, the problem will be there anyway. The root cause here is the mainboard malfunction.2Visto0likes0ComentariosRe: is anyone having network issues with galaxy z fold 3??
TomTom wrote: Bryan Vo wrote: It looks like it doesn't matter what build you have. I manually install those builds, included android 11 but the connection acted the same. This could be related to the hardware issue. Since the ZFold kinda hot when using data and charging, especially when using android auto. That could be the reason for the antenna malfunction. Hello Bryan Vo, If it's the antenna malfunction (hardware), how is changing the band configurations (software settings) got it working again? I'm puzzled by your comment... I did not say the work around by configured the band work for me. And if that the software problem, especially from Android 12, why downgrade to android 11, the problem still exist? The phone came with Android 11 out of the box and no one had problem with Android 11. You can see the answer there.1Ver0likes0ComentariosRe: is anyone having network issues with galaxy z fold 3??
It looks like it doesn't matter what build you have. I manually install those builds, included android 11 but the connection acted the same. This could be related to the hardware issue. Since the ZFold kinda hot when using data and charging, especially when using android auto. That could be the reason for the antenna malfunction.2Visto0likes0ComentariosRe: is anyone having network issues with galaxy z fold 3??
Tshan wrote: Bryan Vo wrote: I have unlocked one. I did all the troubleshoot steps. But still can't connect to the network, even the work around, I can only connect for a while then I lost connection again. I brought my phone to drop off at UBreakIFix since they are partner of Samsung Care, and they found nothing. The next day, I called Samsung and told them all the troubleshoot step I did, included downgrade to Android 11 but still no connection, they transfer me to Care+ and right away they send me a new phone, which came in yesterday, with perfect connection on Android 11. I upgraded to Android 12 and it worked fine till now. Looks like the root cause is the cellular antenna itself. Some people on other forumsent their phone back to Samsung and got mainboard replaced which fixed the issue. That is a great news! Did they give you hard time with Care+ Do you have to pay anything extra or it's just a quick easy mobile swap? Also, did they give you a brand new phone as a replacement or it's a refurbished? Any details will be really helpful. As I'm also in the same boat, mine is an Unlocked device directly purchased from Samsung. I have no hard time at all. the guys from customer services was awesome, he right away understand that I'm a power user, since I know what I have to do to troubleshoot. He right away transfer me to Care+, and they send me right away new replacement phone, no refurbished, it is brand new from a new sealed box. The Asurion may need your card information in case you won't send back the malfunction device, they will charge you. if you sent the malfunction device back, there is no charge at all since my phone is under warranty.0Visto0likes0ComentariosRe: is anyone having network issues with galaxy z fold 3??
I have unlocked one. I did all the troubleshoot steps. But still can't connect to the network, even the work around, I can only connect for a while then I lost connection again. I brought my phone to drop off at UBreakIFix since they are partner of Samsung Care, and they found nothing. The next day, I called Samsung and told them all the troubleshoot step I did, included downgrade to Android 11 but still no connection, they transfer me to Care+ and right away they send me a new phone, which came in yesterday, with perfect connection on Android 11. I upgraded to Android 12 and it worked fine till now. Looks like the root cause is the cellular antenna itself. Some people on other forumsent their phone back to Samsung and got mainboard replaced which fixed the issue.4Visto1like0Comentarios