is anyone having network issues with galaxy z fold 3??

Tshan wrote:

Bryan Vo wrote:

I have unlocked one. I did all the troubleshoot steps. But still can't connect to the network, even the work around, I can only connect for a while then I lost connection again. I brought my phone to drop off at UBreakIFix since they are partner of Samsung Care, and they found nothing. The next day, I called Samsung and told them all the troubleshoot step I did, included downgrade to Android 11 but still no connection, they transfer me to Care+ and right away they send me a new phone, which came in yesterday, with perfect connection on Android 11. I upgraded to Android 12 and it worked fine till now. Looks like the root cause is the cellular antenna itself. Some people on other forum sent their phone back to Samsung and got mainboard replaced which fixed the issue. 

That is a great news!  Did they give you hard time with Care+  Do you have to pay anything extra or it's just a quick easy mobile swap?  Also, did they give you a brand new phone as a replacement or it's a refurbished?  Any details will be really helpful.  As I'm also in the same boat, mine is an Unlocked device directly purchased from Samsung.

I have no hard time at all. the guys from customer services was awesome, he right away understand that I'm a power user, since I know what I have to do to troubleshoot. He right away transfer me to Care+, and they send me right away new replacement phone, no refurbished, it is brand new from a new sealed box. The Asurion may need your card information in case you won't send back the malfunction device, they will charge you. if you sent the malfunction device back, there is no charge at all since my phone is under warranty.