Forum Discussion
Network Congestion
I would like to know if there is a way to modify the home internet gateway to run with 4g data rather than 5g? Yes a bit backward question I know, but the T-Mobile home gateway I have is clearly suffering from oversold 5g network congestion at the cell tower. There are just too many 5g devices being serviced and not enough capacity. I have been on the phone with tech service now for hours over several days. All of my equipment works amazingly well. The techs are even able to boost the speed of the gateway to levels I am really surprised by. The problem is those levels drop significantly a couple hours after ending the call. My wife has an older phone with 4g speeds. She turned it into a hotspot and it works very well and consistent. So my conclusion is the gateway is struggling to break though and maintain speeds on a 5g tower that just cannot service the demand. I would like to switch the gateway to 4g if there is any way that can be done. I tried logging into it, but I do not see a setting to do that. Unfortunately if I cannot find a dependable solution, we will be going back to Xfinity which is going to really demoralize me. I really do not like that company, but their internet was consistent.
Tbh, the gateways run both 4g lte and 5g… and at the same time (5g NSA mode).
You're more than likely a victim of deprioritization. Check the stats values on your Tmobile gateway for the advanced metrics for signal on both 4g lte and 5g
Thank you for the response and information. I am pretty resigned to the conclusion I will have to return the gateway and re-establish my Xfinity account. The metrics show good/bad values which I am unable to alter or improve. My research concludes exactly what has been said. I believe I am being throttled by T-Mobile and de-prioritized. The T-Mobile array is not far from my home, and I get good signal. The tech calls result in wild speeds when they remote in, but drop back down less than an hour later. I do not see my work order ticket resulting in T-Mobile adding capacity to my area anytime soon. It was a nice experiment with potential. T-Mobile just isn't ready to provide this service in a stable manner. Thank you all for your assistance in learning.
Funny thing, after I submitted the work order, the T-Mobile speeds increased a couple days later. Really nice speeds now. So I am going to keep the service and continue to monitor. Seems to be working well. I don't know if the work order and service boost are related, but the timing is sure coincidental.
I have multiple options for internet. I had Xfinity for many years. I was sick of their super expensive costs, but I have to admit they were dependable. Starlink would not work out to be the best for what is offered for my location. I am not far from the 5g cell site. That's what kills me. Speeds when humming along are super fast for the price T-Mobile charges. Problem is I do not believe the network congestion can be overcome unless T-Mobile upgrades their cell site. Which I do not think will happen. Thank you for the suggestion.
Reime00396 wrote:
I have multiple options for internet. I had Xfinity for many years. I was sick of their super expensive costs, but I have to admit they were dependable. Starlink would not work out to be the best for what is offered for my location. I am not far from the 5g cell site. That's what kills me. Speeds when humming along are super fast for the price T-Mobile charges. Problem is I do not believe the network congestion can be overcome unless T-Mobile upgrades their cell site. Which I do not think will happen. Thank you for the suggestion.
I just got done with me FCC complaint. T-mobile told me that our area towers are over congested and they have no plans to add towers to fix the poor/no connectivity.
Yea. I don’t see any changes being made to improve things.
MyPhoneCarrierSucks wrote:
Reime00396 wrote:
I have multiple options for internet. I had Xfinity for many years. I was sick of their super expensive costs, but I have to admit they were dependable. Starlink would not work out to be the best for what is offered for my location. I am not far from the 5g cell site. That's what kills me. Speeds when humming along are super fast for the price T-Mobile charges. Problem is I do not believe the network congestion can be overcome unless T-Mobile upgrades their cell site. Which I do not think will happen. Thank you for the suggestion.
I just got done with me FCC complaint. T-mobile told me that our area towers are over congested and they have no plans to add towers to fix the poor/no connectivity.
for what its worth...they wouldnt add more towers..they would need to do upgrades to the already existing towers to beef them up more.
If anything .. there’s a newer model of TMHI which aggregates more bands (current = LTE + N41 or N71), newer = LTE + N41+N25+nN71 (adding N25 will help!) as well as ports for an external antenna.
From other threads .. another month.
I would look for service from another provider as T-mobiles towers are allegedly over used creating slower speeds.
Do you live in an area that does not have internet service providers or you branded to T-Mobile and love throwing money away for mediocre service?
Try Starlink
Tbh, the gateways run both 4g lte and 5g… and at the same time (5g NSA mode).
You're more than likely a victim of deprioritization. Check the stats values on your Tmobile gateway for the advanced metrics for signal on both 4g lte and 5g
OK. can you elaborate? That makes sense. What advanced metrics would I look for and what does that mean?
