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SandiMacD
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Re: Network Congestion
I was just contacted by a local company who offered free installation and 1 mo free service for a microwave dish receiver off their transmitter. They got new equipmentwith afederal grant and they recentlyset it up to point directly towards our subdivision across the river from their transmitting station. Supposedly will have 25-50mbs 24/7, unlimited and no congestion or throttling. I've scheduledthe install for Tues. Crossing my fingers it will give us daytime internet. Will see how it compares over the next few months to what I an getting with TMHI. BTW, for Pines are one of the highest rated trees for signal blocking despite having no leaves.3Visto0likes0ComentariosRe: Network Congestion
Not sure metrics willhelpful to this discussion. They are always poor in regards to signal power from transmitter and they are always "good toexcellent" in regards to quality of signal received. We are rural, behind a state forest of pine trees and according to the current TMHI page my address is listed as "not available" for TMHI. However, it was eligible at one time back inAug 2022 and since we had no internet and no other options was worth a try. Thrilled back then as we had 200-380mbs until the Monday afterIan hit. FEEMAand contractors came in and congestion dropped it to bewteen 4-12 mbs 24/7 for 4 months. But since you asked, during today's 8amspeed test resulting in 40mbs,the RSRPon band b2 was -101. The RSRPon band n41 is -97. It's now 10am and speeds dropped to 11mbs. The RSRPis -102on b2 and -101 on n41. The SINR was 6 and nowat 7. The CQI was10 at 8am and still is 10. I'vetracked the metricsmany times daily in the past. For the most part, the SINR increases as high as 12when mbs speeds are high and can go down to 3 when they are quite low. TheCQI remains steady at 9-11. Does the lowered SINR (poor signal) refer to networkcongestion or to deprioritazation or to both? Not that it really matters, since there's nothing else Ican do on my endto improve them.4Visto0likes0ComentariosRe: Network Congestion
I don't know what you mean by home net vs TMO home net. I have ONLY ONE home wifi network. It's the SSID ofthe Arcadyan Router sent to me by TMobile Home Internet (TMHI). It sends out a signal both over ethernet and over wireless to allow my devices to connect to the Internet. The Arcadyanis connected to an external MIMO 4x4 antenna to boost the the Arcadyan's ability to receive a signal from the TMobile transmitter on the tower (about 2 miles away in town). The MIMO is mounted outside of the roomwhere the Arcadyan is set up. The MIMO antenna's wires run through the wall and feed into the Arcadyan. In addition to the TMHI set up I have TMobile cellular service on my iPhone. I added a Wilson Whole House Cell Booster system. The Cell Booster Antenna is mounted on a 20 ft highantenna pole. The cell booster antenna's wire feed in through the attic and down into aroom that has a powered device that thenboosts the signal into the home's various rooms. If I turn off the Cell Booster unit (wired into its own antenna) then I have no indoor cell phone signal. No bars, just a display saying "no service". When turned off, ifI enable the iPhone setting to use "wifi" (off the Arcadyan)then I sometimes can get one bar but the phone is incapable of receiving calls. If I try to make a call it sometimes rings, sometime doesn't. If it does ring through the caller cannot hear me and the call drops rather quickly. I can disable the iPhone setting to "use wifi" and that doesn't affect my ability to make or receive calls as long as the cell phone booster is powered up. When the TMHI is down, my cell phone still works. If I turn off the Arcadyan and use my cell phone asa "hot spot" in my house (under TMobile's Magnenta 40GB plan) it is useless. It's notstrong enough for other devices to use. In other words, I can't usea Chat on a websiteusing my iPad connected to the iPhone's signal. Website pages take 4 minutes to load, or perhaps never load. If I use my cell phone as a "hot spot" in town, the signal is strong enough to share with my iPad. I can chat, download, upload, stream shows,etc. So I know my problem isn't my devices. The problem is the signal strength that I am able to get inside my home. Hence my need for 2 outdoor external antennas- one for the Acadyan andone for the cell phone. I understand its congestion and beyond my control. For the most part I can get things done during non peak hours. What I can't do is use the Arcadyan's SSIDhome interneton weekdays between 9am-5pm to do things onmy computer or iPad. Things likecheck email,log into an account, reset passwords, download transactions or chat with support. For example, I've been trying to type into this window 3 times. The connection keeps dropping. It finally came up to 2.18mbs so hopefully this post will go through now.3Visto0likes0ComentariosRe: Network Congestion
We left Verizon after moving here due to no signal. Niecevisited and she had no ATT signal. So that is why I switchedto TM. With TM, we had a weak signal in front yard. Going outside to talk was a pain. I added a whole house cell booster set up and it has allowed us to make and receive calls inside of our house. Thanks for info about new Arcadyan. My Arcadyan is already connected to a MIMO 4x4 external antenna directed to the strongest tower signal so unlikely the new Arcadyan will make a difference. TM needs to work on the congestion issue. Today's a holiday, heavy rain downpour and we have had 30 mbs all day. This evening it's now back up to 120mbs despite all the rain. At 5am this morning I had 180mbs.Every weekend our signal is great. No complaints there. I can only conclude TM is deliberatelythrottling what the Arcadyanis capable of receiving during the hours of 9-5 on working days, M-F. I would think the engineers could figure out how to lessen work day congestion so we can get more than 0-4mbs. TM received federal money to improve rural Internet access and for that I very grateful. However if we can't use the internet to communicate online during normal M-F business hours then rural access remains a significant problem in the US.3Visto0likes0ComentariosRe: Network Congestion
I've been calling TMobile every month since Sep to complain about congestion ever since they did work on our tower on Sep 22, 2023. I first got TMHI in Aug 2022 and was getting 200mbs until Ian knocked out our local towers on Sep 28, 2022. They got themfixed in late Dec 2022. Between Jan 2023 and Sep 2023 our speeds came back to 90-140 mbs. Then we lost all cell signals on Sep 22, 2023. I called TMobile support and they explained tower work was being done. When services were restored we saw as little as 2mbs!! I waited a week before calling tech support as was told all had been upgraded. Then I started tracking. I noticed we had speeds over 100mbs from 11 pm to 6am. Gradually speeds were reduced after 6:30 am. By 10 am speeds were 20mbs and by noonthey were 0-2mbs. Then around 1pmthey would begin increasing until by 8 pm they were back to 20mbs. Weekends are different. We are not seeing any daytime speeds drop below 30mbs on weekends. So I called support again and was told the towers were "fine" and my problems were due tonetwork congestion. I waited a month and called back in Nov and elevated again to Tech level. They ran tests, told me it was congestion and wanted to sell me a hot spot. I declined. Called in Dec. This time they explainedhow to reset my Arcadyan and sent some sort of refreshsignal to it. Despite being noon, the speeds increase from 3mbs to 26mbs for about 20 minutes then back down to 4mbs the rest of the day. So I see where a new cell tower was mentioned, that doesn't suffer from congestion like myArcadyan does. Can someone tell me the name of it? I would like to request that model when I call Support this month. I don't have any other options. I live in a rural area, no cable. Can't get microtowers or satellite or starlink either. I have abooster antenna in orderto get the cell signal from the Tmobile tower. Tmobile is working fine except during weekdays 8am to 5pm which is when I need to be able to log in and do business stuff. So overcoming congestion with a better router seems to fit my needs best. Gracias.3Visto0likes0ComentariosRe: cell spot failure
Well it's now Nov 30 2023 and no Starlink relief for congestion. I'm getting zero to 5mbs in my "remote" location just 2.8 miles from their tower which is between 2 FL cities with large populations. Either it's not aimed right or TMobile doesn't care about the congestion.I am using the Arcadyan gateway for wifi. I've reported no service 5 times since Sep and all they can recommend is a cell booster, which I already have installed. It doesn't help. At times even with cell booster and wifi assist my phone says "dead zone" SOS only. Of course! How can TMobile expect wifi assist would help if their TMHI doesn't bring in an internet signal?1Ver0likes0Comentariosis it possible to report slow speeds?
For the past 2 months I've been dealing with download speeds of zero to 5mbs during weekdays Mon-Fri. If I have anything above 2mbs, I can get a cell signal to report problems. Today it is 1.4 mbs and no cell service even with wifi assist. I can only make SOS calls, otherwise I see "dead zone". I can't chat with support as I don't have enough bandwidth. Even right now it took 3 min just to load and log into this page. Ive tried reporting poor service once I can get back to 4mbs but they just tell me all is good on their end and it's congestion. Anyone have an email address that I can use to report very poor speeds? Or does TMobile not even care that on Mon-Fri from 8am to 6pm, when I need it most,my phone and TMHI is extremely poor, unstableand unpredictable.63Visto0likes0ComentariosRe: cell spot failure
Thanks. I wish therewere such a thing here as wired phone service. Haven't had that since leavingMT. All they offer in this area of FL is VOIP. We had that during IRMA and it failed us. Tried everything to locate wired in both FL homes and just not available. I don't what government regulatorsare thinking. More and more natural disasters and less and less wired connections in this push for "connecting" everyone. No cable here either. Only thing is using a 100 mile radius antenna for TV. It's either satellite or cellular to communicate and neither is working well right now. The infrastructure just isn't in place in seems. Was difficult before Ian and more so now. TMHI was a ray of hope for a short time. But it's our choice to live where we are. No traffic, surrounded by nature and patiently wait for services to come online. Optimisticthat what they "repair" cell towers with will transmitbetter than before. That will be nice!0Visto0likes0ComentariosRe: cell spot failure
I hear what you are saying. Same here. No TMobile service for phone or cellular internet. I have to drive into town and visit each doctor to reschedule and make my apts because there isn't any way to get called. Its scary too, because theycall to confirm and when I can't answer a couple have actually cancelled the apt!! Banking, adjustors, FEEMA, everything is now impossible for elderly and homebound. It would be nice if TMobile were to offer status updates of when our services will come back online. We are going on week 3 now and no word whatsoever from Tmobile on the status of their towers.1Ver0likes0ComentariosRe: 5G router/non Tmoble home internet (dont have the option)
Maybe keep checking back on TMobile Home Internet (TMHI) options. Mine suddenly showed up yesterday morning as avaible on Lite and then after discussing it with hubby I logged back in to get TMHI Lite and it offered me 5G unlimited. So thats on its way. Don't give up. I can connect my computer via BT and USB into my Tmobile phone and then share my computers internet connection. You can expand the 4 ethernetports on the routers you are looking by buying an Ethernet portswitcher. They range from 4 to 16 ports. You connect the switcher to the router and then your devices into the switcher. But like the other poster said, at some point your mobile data will not be enough to supply the load demands of your many devices.2Visto0likes0Comentarios