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Byrondaman
Newbie Caller
Joined 5 years ago
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Re: First Billing Cycle
I there it is transparency, the most difficult thing to get from a company. When customer reps aren't train to be transparent. And it never ending. And the sad thing is I'm enjoying my phone, willing to pay what I as a customer agreed upon. But only found out that that agreement was as mist and smoke. And then I have to call and listen to this dishonest description, " we're expect blah blah blah". If all the customer reps I spoke with there wasn't one who fit that description.7Visto0likes0ComentariosRe: First Billing Cycle
magenta3914850 wrote: Hello T-Mobile, I have switched to the All One Plan on 1/16/2018 and I have received a text saying my first auto debit will take place on 2/6/2018 for service from 1/17/2018 -2/16/2017. I spoke to a representative and was told my following auto debit will happen on 3/7/2018 for the service from 2/17/2018 - 3/16/2018, which makes sense. My question is, why am I being debited on the 2/6/2018 and not on 2/16/2018 as is when the full cycle of 30 days is completed. It seems like I am going to be paying a full month of service cost for only 20 days of service used on my first bill 2/6/2018. I know this is a postpaid and not a prepaid plan. Please advise. That is not only the most absurd reasoning, not only because this happen to me, but also because 1). Your service reps never explain this to new customers. 2). Why do the customer suffer because of T-Mobile need to keep their account straight. T-Mobile has both the resources and the man power to have developed something more straightforward and less of a shock and hassle to its customers will excusing the company bad behavior and treatment with some across the board excuse that doesn't fix the problem!3Visto0likes0Comentarios