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camanderson
Network Novice
Joined 7 years ago
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Re: why is my hotspot so slow
hey chris, thanks so much for responding to my query. my current plan is the T-Mobile One and the upgrade the rep and i performed (i believe) was to the One Plus. as mentioned, they wanted to test whether i would still get a throttled speed, which would indicate that the device itself was the root of the issue. during the time i had the upgrade in-place, the speed improved but after the upgrade was removed the speed returned to its original slow slow rate. i found the screenshots i took at the time and the captured speeds were; (down/up) 0.5mbps/0.5mbps - T-Mobile One 54.9mbps/24.7mbps - T-Mobile One Plus27Visto0likes0ComentariosRe: why is my hotspot so slow
hi chris, were you and doug able to identify the specific issue? since upgrading from a samsung note4 to a google pixel2, i've had the exact same issue. i've chatted with both google support and t-mobile support to no resolution. each party has laid blame on the other, leaving me in the gutter--overall, a frustrating experience. thus far i've confirmed with both google and t-mobile support my tethering speeds are significantly underperforming thus far i've gone through; google recommendation: phone wipe and os reinstallation test if device software is the issue did not resolve the issue t-mobile recommendation: new sim card test if issue is related to old sim card did not resolve the issue t-mobile recommendation: temporary upgrade of plan test if speeds are still slow and if so, then the device is the issue resolved the issue i have the t-mobile one plan and am located in the main los angeles metro area, so coverage has otherwise been no issue.21Visto0likes0Comentarios