Forum Discussion
why is my hotspot so slow
I called support about my bill being so high a few weeks ago and the rep that help me removed a few things I didn't need, and now my hotspot is so slow it takes forever to load a page on my lapto...
I agree that 70 kbps is slow and borderline unusable. The speeds depend on several factors though. We can take a closer look to see if there is something going on with the network side of things if you contact us. Our tech support team will be able to pull up your account and open up an engineering ticket for you.
hey chris, thanks so much for responding to my query.
my current plan is the T-Mobile One and the upgrade the rep and i performed (i believe) was to the One Plus. as mentioned, they wanted to test whether i would still get a throttled speed, which would indicate that the device itself was the root of the issue. during the time i had the upgrade in-place, the speed improved but after the upgrade was removed the speed returned to its original slow slow rate.
i found the screenshots i took at the time and the captured speeds were;
(down/up)
0.5mbps/0.5mbps - T-Mobile One
54.9mbps/24.7mbps - T-Mobile One Plus
