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CaptnBeans
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Re: iPhone 14 Pro Pre-Order Chaos
Here's the idiocy I am dealing with. 2 weeks ago, I Jumpedto a Flip4 from my iPhone 13 Pro Max, to try it out. Battery sucked, so I returned it on Monday to the local store and got my receipt. I woke up at 4:45am PST to make sure I got an early order in because my cousin is getting married next weekend and wanted to be sure I had it by next Friday. after 2 hours and 45 minutes on a call with customer care because the systems were down, the rep finally got in. They then tell me that I can't jump because I need to return the Flip4. I told them it was already returned and I had the receipt. She then proceeds to tell me to go to the local TMO store (25 minutes away from me) to have them fix it. Seriously? I then call 611 again and am currently talking to another rep who told me they had not received the device. I was like "I returned it on Monday", look it up, here's the day/time I returned it. They saw it was returned but they said that they still had not received my iPhone 13 Pro Max back from the Jump. I told them that I returned the Flip4 and that there was no Jump!! They then came back and said let's see what I can do. They then told me the reason I can't Jump is because I haven't returned a Galaxy S9. I was like what?? I had an S9 from 5 years ago on my account for my step son but he took over his own account and I paid the amount of the phone off. I was like you need to fix this NOW. This is not customer care, this is pure hell, and none of it is from anything I did. They need to get their crap together.7Visto0likes0ComentariosRe: iPhone 14 Pro Pre-Order Chaos
This is just an utter mess. I am on the West Coast and woke up at the crack of dawn at 4:50am just to upgrade. I tried to upgrade online but it said that I don't have a Jujmp! available when I do, and to call customer care. I called right at 5am and their systems are all messed up. Nobody can upgrade at all.56 minutes and counting…...at least the customer care rep is really nice but c'mon TMO, get your ducks in a row.29Visto2likes0ComentariosAnybody else having issues with upgrading to the iPhone 14?
I tried to upgrade online but it says I have to call in to customer support to do an upgrade. I called in and it's been 45 minutes. Nice lady who is helping but is anybody else having the same issue? I'm on the West Coast and woke up really early just to do this and it's still not working to upgrade.1.3KViews3likes7Comentarios