iPhone 14 Pro Pre-Order Chaos

Here’s the idiocy I am dealing with.

2 weeks ago, I Jumped to a Flip4 from my iPhone 13 Pro Max, to try it out. Battery sucked, so I returned it on Monday to the local store and got my receipt. I woke up at 4:45am PST to make sure I got an early order in because my cousin is getting married next weekend and wanted to be sure I had it by next Friday. after 2 hours and 45 minutes on a call with customer care because the systems were down, the rep finally got in. They then tell me that I can't jump because I need to return the Flip4. I told them it was already returned and I had the receipt. She then proceeds to tell me to go to the local TMO store (25 minutes away from me) to have them fix it. Seriously? I then call 611 again and am currently talking to another rep who told me they had not received the device. I was like "I returned it on Monday", look it up, here's the day/time I returned it. They saw it was returned but they said that they still had not received my iPhone 13 Pro Max back from the Jump. I told them that I returned the Flip4 and that there was no Jump!! They then came back and said let's see what I can do. They then told me the reason I can't Jump is because I haven't returned a Galaxy S9. I was like what?? I had an S9 from 5 years ago on my account for my step son but he took over his own account and I paid the amount of the phone off. I was like you need to fix this NOW. This is not customer care, this is pure hell, and none of it is from anything I did. They need to get their crap together.