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np110
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Re: Samsung S24 Pre-order Issues with Samsung
Thanks for reaffirming it may not just be me dealing with this! I saw a Reddit thread with a ton of people identifying the same issue as well. And same issue last year with the S23 launch. That said, I dealt with Samsung chat earlier and ended up wasting a ton of time to get nowhere. So just tried Tweeting Samsung/T-Mobile at the same time. T-mobile responded promptly and has been super helpful in identifying/sorting through what my issue may be (fixes won't be in place for another day or two so cannot confirm yet to be sure). My specific issue seems to be rooted in the fact that I previously had a legacy plan that I had carried forward from Sprint. Even though my family is now on the Go5g Plus plan, apparently there were some "blockers" from the old plan still attached to my account. The service rep has been working on getting any remnants of the old plan removed in the background so Samsung.com won't flag the account asineligible and I can push through the upgrade with the other promos as expected. Hope this helps and good luck!38Visto4likes0ComentariosSamsung S24 Pre-order Issues with Samsung
I am attemptingto take advantage of the pre-order special for the Samsung Galaxy S24Ultra directly from Samsung.com because their offer is better than T-Mobile. Samsung.com is offering the same trade-in credit as T-Mobile but additional credits towards aSamsung Galaxy 6 Classicwatch and Coverage. So purchasing directly with Samsung.com is the far more lucrative route to go; however, despite the fact that I have a normal T-Mobile Go5g Plus plan, the Samsung website still keeps rejecting my attempts to complete purchase with the followingerror message: "Your account type is not supported on Samsung.com. Please see the non supported account types listed on the page." To reiterate, my account is not any one of the exempt types listed on that page and all of the rest of our phones utilize carrier finance without issue. Can someone please assist in trying to resolve this issue? ¡Gracias!2.3KViews3likes19Comentarios