Samsung S24 Pre-order Issues with Samsung

Thanks for reaffirming it may not just be me dealing with this!  I saw a Reddit thread with a ton of people identifying the same issue as well.   And same issue last year with the S23 launch.

That said, I dealt with Samsung chat earlier and ended up wasting a ton of time to get nowhere.   So just tried Tweeting Samsung/T-Mobile at the same time.  T-mobile responded promptly and has been super helpful in identifying/sorting through what my issue may be (fixes won't be in place for another day or two so cannot confirm yet to be sure).

My specific issue seems to be rooted in the fact that I previously had a legacy plan that I had carried forward from Sprint.  Even though my family is now on the Go5g Plus plan,  apparently there were some "blockers" from the old plan still attached to my account.  The service rep has been working on getting any remnants of the old plan removed in the background so Samsung.com won't flag the account as ineligible and I can push through the upgrade with the other promos as expected.

Hope this helps and good luck!