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360 SCAM!!!","conversation":{"__ref":"Conversation:conversation:39295"},"id":"message:39295","revisionNum":1,"uid":39295,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:70023"},"metrics":{"__typename":"MessageMetrics","views":341},"postTime":"2024-10-15T15:21:46.000-07:00","lastPublishTime":"2024-10-15T15:21:46.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I’m so utterly annoyed, my blood is boiling, I pay for this protection 360 junk, to be on chat with them Assurant and T-Mobile for a couple hours while I’m working, for them to say I have apple extended warranty, and I HAVE to go through apple, WHAT!?!? WHY!?!? I DO NOT PAY APPLE FOR INSURANCE!!! I already knew what apple was going to do, of course charge me for the repair, and they sure did, $100 to fix a damaged screen??? So livid, I’ve already escalated this matter with T-Mobile, I will give them one chance to make this right, if I do not get reimbursed for my $100 I will take all 5 of my lines and go straight to their competitors. This is unacceptable and I won’t let it stand. 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Cant find it","conversation":{"__ref":"Conversation:conversation:10835"},"id":"message:10835","revisionNum":1,"uid":10835,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:123670"},"metrics":{"__typename":"MessageMetrics","views":733},"postTime":"2022-02-27T00:54:07.000-08:00","lastPublishTime":"2022-02-27T00:54:07.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" My Iphone 12 was stolen and i have 360 protection. I am fileing a claim and incident information but im stuck at the Provideing the IMEI 15 digit number. I dont have it and its not on my T-mobile account billing page how do i get this information w/o possesion of the phone so i can complete the claim process????? Anyone please help its for my business ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"361","kudosSumWeight":1,"repliesCount":4,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:44574":{"__typename":"Conversation","id":"conversation:44574","topic":{"__typename":"ForumTopicMessage","uid":44574},"lastPostingActivityTime":"2024-11-05T11:44:29.000-08:00","solved":false},"User:user:30093":{"__typename":"User","uid":30093,"login":"CJH-Jordan","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-9.svg"},"id":"user:30093"},"ForumTopicMessage:message:44574":{"__typename":"ForumTopicMessage","subject":"How Can T-mobile get away with Stealing & NEVER resolve issues, only promising to have a Supervisor Call back but Never Do?","conversation":{"__ref":"Conversation:conversation:44574"},"id":"message:44574","revisionNum":1,"uid":44574,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:30093"},"metrics":{"__typename":"MessageMetrics","views":3109},"postTime":"2022-07-28T16:52:05.000-07:00","lastPublishTime":"2022-07-28T16:52:05.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Wow! T-mobile is a bunch of thieves! It seems they are known to make deals in store and sell promotional offers that never seem to translate to your bill. Then they claim those offers never existed & meanwhile you are out your equipment you previously traded & now have lost the unlimited phone plans you had been grandfathered in using for previous 7 years. Only to be unable to get any manager on the phone to return your call as promised by the reps you have repeatedly wasted HOURS with on the phone! Run don’t walk - RUN away from such unethical practices! I am no reading many similar stories here online exactly as it happened to me AFTER I’ve been with the T-mobile company for 7 years + already. My account was on a set-it and forget it but we went in to purchase new phones at Christmas. Instead of simply allowing us to buy 2 phones billed full price at $33 each per mo (to increase our bill $66 each month total) - we were up sold a whirlwind of complicated promo deals based on sales promotions pressured by the store sales reps. These new promos required adding a new line, trading in a iPhone XR, and upgrading to the Magenta MAX to receive a BOGO phone offer & receive a Samsung Galaxy phone discount (that we weren’t even really interested in along with promotional earbuds that we knew we would never use) but we were told that this was a no brainer, since tiding their special promos, our bill will increase only $53 instead of $66 as we intended but with the promos. Claiming now we would not only get the 2 phones, we’d get an extra phone and extra earbuds for even LESS than the $66 we were willing to pay full price for, after the credits were applied on the account monthly. At checkout in the store, not only were no earbuds inside our bag, we were charged for them on our first bill which had no promo credits and had increased $160 per month to $325. It doubled. This new bill drastically increased and was over $100 more than agreed, plus they turned off our Netflix & our HotSpot stopped working in this “plan upgrade!” Unfortunately I was hospitalized with Covid immediately after Christmas and the overage billing went on for months while I was unavailable to reach out and it continued to be auto-drafted from our bank just as it had on our account for 7 years, never once being late. After months of overcharges my husband tried to call on my behalf while I was still on a ventilator knowing the company was charging more than we were promised and we received far less than promised. They would not give him access to the account to discuss. After 5 months I was well enough to tend to this matter on my own & inquired why I was being over charged for both all new iPhones with no promotion credit being applied and why I was being charged for the two earbuds that were not received & my plan was increased for no benefit & I’ve now paid $500+ in overpayments! it took repeated phone calls but in June a rep was kind enough to walk through the entire mess and was aware that errors were made & promised a called back from a supervisor. One did call me back and claimed they will take care of the errors and we itemized the over charges but promised another call back 24-48 hours to determine the exact amount of the credit. I never received that call back and instead of receiving the near $600 in overpay credits, I was yet again auto-deducted for the erroneous overcharges of $325 month charge AGAIN the next month, now a total of $700 of overpayments. Once again this 2 hour phone calls wastefully took all my energy for zero delivery on promises. It was ultimately a literal waste of my breath as I meanwhile still fight through physical therapy after months living on a ventilator machine. I simply want to stop wasting my time calling T-mobile for empty promises. I called the next month again & reached another rep in July 2022 who escalated to a supervisor who called back after 24-48 hours only to advise me 7 months later that I am not eligible for any of the promotions promised. That supervisor told me those promotions didn’t even exist! Which I know is untrue because I looked them up online inside the T-mobile store at Christmas time to ensure I was not being made empty promises. These were real promotions that really existed on the website and we really complied with all the details to be eligible. I asked why I would have given them an iPhone XR then, and changed my plan from an $160 phone plan (already an unlimited plan) up to a $230 per mo phone plan only to receive ZERO phone promotions? This holds no logic. Apparently they think I just gave them a iPhone device for no reason & willy-nilly increased my plan just to also pay full price for both iPhones and pay full price for ebuds I never even received. Then was told I would have really needed to add TWO lines to be eligible for the free BOGO iPhone. Why in the world would I do that? I already have one line sitting on our account that is complete unused with ZERO DATA or zero activity used each month. This is a completely unneeded line that is so unused I don’t even know it’s phone number & have repeatedly desired to have it turned off. Yet these reps think I would agree to paying $50 per month per line x 2 to add 2 lines on our acct that we don’t use? Sure let’s add $100 wastefully onto the account per month when I could have simply bought both phones outright at full price for $33 each per month? This makes no sense. And apparently I threw in giving them an phone XR to boot, just for fun? C’mon. Finally understanding that nobody would agree to this and it’s very obvious that I was promised something different, I was adamant to speak to a supervisor that could review the previous calls to complete the promises previously made or to find my check-out paperwork that would summarize the promotions and plans that I agreed to in the store. I was promised a call back in 24-48 hours from a supervisor and still have heard nothing back. They get away with empty promises & you can not even reach these representatives back after they fail to deliver their solutions as promised since all they do is message you their contact info name “EsmileDwayneE” by text after each call, claiming you can reach them back but you absolutely can never reach them back & they also do not call you back as promised - so instead nothing gets resolved and you continue paying indefinitely a wrong overcharge amount on auto-pay. Until of course, you finally remove your account from auto-pay just as I finally had to do - in order to stop their license to steal. With T-mobile having access to draft my account on auto-pay and their ability to charge any amount they desire without upholding the promotions they promise and adding new lines that are unused, stealing old devices without any credits, and adjusting to more expensive plans - they have taken upwards of $700 too much from my account and will not follow through to rectify. My only recourse was to remove their access to auto-pay and now immediately a text comes through that my “bill has now increased an additional $25” since my $25 bill credit I’ve received for the for past 7 years, will no longer apply without auto-pay. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"7598","kudosSumWeight":12,"repliesCount":17,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:46083":{"__typename":"Conversation","id":"conversation:46083","topic":{"__typename":"ForumTopicMessage","uid":46083},"lastPostingActivityTime":"2024-10-31T11:53:20.000-07:00","solved":false},"User:user:120868":{"__typename":"User","uid":120868,"login":"Gerd","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-2.svg"},"id":"user:120868"},"ForumTopicMessage:message:46083":{"__typename":"ForumTopicMessage","subject":"T-Mobile Bait and Switch scam on December 2021 \"Free\" upgrade to IPhone13 + airpods","conversation":{"__ref":"Conversation:conversation:46083"},"id":"message:46083","revisionNum":1,"uid":46083,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:120868"},"metrics":{"__typename":"MessageMetrics","views":18845},"postTime":"2022-02-22T12:01:32.000-08:00","lastPublishTime":"2022-02-22T12:01:32.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" My Family has been scammed by T-Mobile! 1st mistake: In early November we switched from AT&T to T-Mobile. 2nd: Mistake: Fell for the so called “Free” IPhone 13 upgrade scam! I traded in/sent them my perfect condition i-phone 12 pro max for a i-phone 13 pro max and was told I would received $1000 in installment credits over 30 months I traded in/sent them my wife’s perfect condition i-phone 12 pro for a i-phone 13 pro and was told I would received $1000 in installment credits over 30 months I’m now being charged $36.67 - 15.50 credit for each phone. So being charged $21.17 for each phone per month. If you do the math they gave me $465 each for my phones. The promotion was $1000 credit on any I-phone 12! They lied! My local store employees verbally guaranteed we would get the full $1000 because that was the promotion! I’m still fighting to get the full credits. Next step is filing a complaint with Better Business and taking legal action filing a class action lawsuit. If you’ve experienced something similar with this promotion they ran in Dec. 2021 I would love to here your comments. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1264","kudosSumWeight":18,"repliesCount":55,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:39396":{"__typename":"Conversation","id":"conversation:39396","topic":{"__typename":"ForumTopicMessage","uid":39396},"lastPostingActivityTime":"2024-10-15T04:58:39.000-07:00","solved":false},"User:user:158473":{"__typename":"User","uid":158473,"login":"Srujan","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-10.svg"},"id":"user:158473"},"ForumTopicMessage:message:39396":{"__typename":"ForumTopicMessage","subject":"Trade-in amount","conversation":{"__ref":"Conversation:conversation:39396"},"id":"message:39396","revisionNum":1,"uid":39396,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:158473"},"metrics":{"__typename":"MessageMetrics","views":24765},"postTime":"2020-12-23T10:21:06.000-08:00","lastPublishTime":"2020-12-23T10:21:06.000-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I was told that I will get $800 trade-in amount for my old mobile and adjusted across 24months bills for the new phone. So I gave my old phone and took the new phone. But in the first month bill t was not reflected (aprox $33.33 credit should applied). When I asked they mentioned I need to wait for 2 bill cycles to adjust the trade-in amounts. After 3rd bill also it is not reflected. Now they are telling $800 trade-in amount was wrong and I will get only $200 trade-in amount. If they say this I wouldn’t even took a new phone. My old phone is in perfect condition and working nicely. With this kind of false promise/offers they are giving me trouble and demanding the monthly extract amount ? Being a T-Mobile management request you to sort this issue and help me to get my $800 trade-in amount. 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I need help. I can't use my phone, I'm using IPHONE 15 pro. I want to receive the code by email. IMEI ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"198","kudosSumWeight":0,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:29831":{"__typename":"Conversation","id":"conversation:29831","topic":{"__typename":"ForumTopicMessage","uid":29831},"lastPostingActivityTime":"2024-09-01T16:37:02.000-07:00","solved":false},"User:user:143019":{"__typename":"User","uid":143019,"login":"shippkate","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-10.svg"},"id":"user:143019"},"ForumTopicMessage:message:29831":{"__typename":"ForumTopicMessage","subject":"copy of sim card while phone is off?","conversation":{"__ref":"Conversation:conversation:29831"},"id":"message:29831","revisionNum":1,"uid":29831,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:143019"},"metrics":{"__typename":"MessageMetrics","views":119},"postTime":"2024-09-01T16:33:52.000-07:00","lastPublishTime":"2024-09-01T16:33:52.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello, so recently my phone fell in the ocean but my phone is off, will i be able to get a copy of my number if my phone is off? 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