Forum Discussion
Mangenta Max, doesn't have more discount for Upgrade the device?
I was checking to see if anyone is still on the Mangenta Max, there is no longer a discount for exchanging your device unless you upgrade to the Go5 Plus or Go5 Next plan.
However, if you want to add a 3rd free line, they won't accept it because it's only for new customers.
Is this really what's happening? Is T-Mobile leaving its old customers behind?
To clarify the OP’s question:
Trade in - most plans qualify for trade in of your old phone. You can see what your trade in is worth when you select "Upgrade" and shop for a new phone. At least for iPhones, Tmobile standard trade in values are lower than what you can get from Apple.
Device Upgrade - this use to be available to many legacy plans but with the recent 5G plans and the elimination of "price for life", only the new 5G plans offer a promotional trade that makes the upgrade cost nearly zero. However, the new 5G plans cost more per month than most legacy plans so you have to run the numbers to see which option costs less in the 2 years that you have to commit. Also note that once you leave your legacy plan, it's a one way ticket and will be lost forever the moment you agree to change.
My legacy plan goes all the way back to "One" plan and the last "free" upgrade I got was for my current iPhone 14 Pro. When 15 launched I was no longer offered the promotional device upgrades. Personally I'm not upset since the promotional upgrades was never a standard feature of my legacy plan so I took advantage of it with the expectation that it would not last much longer.
From here on out I am going back to just buying straight from Apple and get whatever trade in that Apple offers. So far I've been lucky that my legacy plan rate hasn't changed, but I'm sure that's also not going to last so I want to be free of financial entanglements from Tmobile (unpaid balance, promotional credits, early termination penalties etc) when that happens so I can shop around for the best deal, especially the ones that will shower me with all kinds of up front promotions as a "new" customer.
I am still on the Magenta Max plan. I didn't trade in a device when I bought my Pixel 9 Pro XL but there was an offer to do so when I was checking out.
I just signed in the Tmobile app and I have a One 55+ plan and there's offers for trading in phones, you just have to click see offers.
To clarify the OP’s question:
Trade in - most plans qualify for trade in of your old phone. You can see what your trade in is worth when you select "Upgrade" and shop for a new phone. At least for iPhones, Tmobile standard trade in values are lower than what you can get from Apple.
Device Upgrade - this use to be available to many legacy plans but with the recent 5G plans and the elimination of "price for life", only the new 5G plans offer a promotional trade that makes the upgrade cost nearly zero. However, the new 5G plans cost more per month than most legacy plans so you have to run the numbers to see which option costs less in the 2 years that you have to commit. Also note that once you leave your legacy plan, it's a one way ticket and will be lost forever the moment you agree to change.
My legacy plan goes all the way back to "One" plan and the last "free" upgrade I got was for my current iPhone 14 Pro. When 15 launched I was no longer offered the promotional device upgrades. Personally I'm not upset since the promotional upgrades was never a standard feature of my legacy plan so I took advantage of it with the expectation that it would not last much longer.
From here on out I am going back to just buying straight from Apple and get whatever trade in that Apple offers. So far I've been lucky that my legacy plan rate hasn't changed, but I'm sure that's also not going to last so I want to be free of financial entanglements from Tmobile (unpaid balance, promotional credits, early termination penalties etc) when that happens so I can shop around for the best deal, especially the ones that will shower me with all kinds of up front promotions as a "new" customer.
Tmobile is in the process of changing how they do trade ins to make it easier to understand.
gramps28 wrote:
I just signed in the Tmobile app and I have a One 55+ plan and there's offers for trading in phones, you just have to click see offers.
I saw my Mangenta Max, plan doesn't have any option available and the T-Mobile, based on the chat, is not very interested in keeping its customers
Cali Cat wrote:
To clarify the OP’s question:
Trade in - most plans qualify for trade in of your old phone. You can see what your trade in is worth when you select "Upgrade" and shop for a new phone. At least for iPhones, Tmobile standard trade in values are lower than what you can get from Apple.
Device Upgrade - this use to be available to many legacy plans but with the recent 5G plans and the elimination of "price for life", only the new 5G plans offer a promotional trade that makes the upgrade cost nearly zero. However, the new 5G plans cost more per month than most legacy plans so you have to run the numbers to see which option costs less in the 2 years that you have to commit. Also note that once you leave your legacy plan, it's a one way ticket and will be lost forever the moment you agree to change.
My legacy plan goes all the way back to "One" plan and the last "free" upgrade I got was for my current iPhone 14 Pro. When 15 launched I was no longer offered the promotional device upgrades. Personally I'm not upset since the promotional upgrades was never a standard feature of my legacy plan so I took advantage of it with the expectation that it would not last much longer.
From here on out I am going back to just buying straight from Apple and get whatever trade in that Apple offers. So far I've been lucky that my legacy plan rate hasn't changed, but I'm sure that's also not going to last so I want to be free of financial entanglements from Tmobile (unpaid balance, promotional credits, early termination penalties etc) when that happens so I can shop around for the best deal, especially the ones that will shower me with all kinds of up front promotions as a "new" customer.
I agree with you, but the problem is in my plan this is a feature of the plan. Maybe is time to change.
This is from the app. I circled where you need to see the offers. With a Magenta plan you can get up to $300 off.
Should have switched to Verizon when they offered iPhone and Apple Watch to new customers. This is getting like cable . Always stayed with TMobile because they occasionally gave great upgrades to existing customers but 300 dollars isn't so great. I will be watching for the new offers from other carriers.
