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Cenovio
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Joined 2 months ago
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is there anyone available that is halfway competent???!!!
I've had a horrendous time talking tocustomer service reps and supervisors. I was given the wrong information by a supervisor in regards to restoring my account. I'm in severe heart failure and got behind on my account due to being sick. I actually had the money to pay the past due and get on a payment plan. The supervisor was adamant that I had to pay an amount twice of what I actually had to pay. That led to my account being canceled. And my number that I've had for 20 plus years being frozen. If the supervisor had actually been better informed. I could've made the past due payment and got on a payment plan for the rest of the amount. Which is what I specifically mentioned to the supervisor. Her name was Nanet. Id#266921. Now I'm going to a different service. This is not to mention the fact that I tried to cancel my home internet 3 months ago. They never canceled it. Kept billing me. I've encountered 3 terrible reps. And a horrendous supervisor who have all been condescending and unwilling to acknowledge that any mistake has been made. It's insane. The biggest frustration was that I was willing to pay an amount of 310.26 that included an internet service that didn't work in my area. And the supervisor claimed I had to pay twice that amount. A few days later I noticed in the app that I had the option to pay the 310.26, and qualified for a payment plan. Which is what I tried to do with the supervisor. By then I did not have enough to pay the 310. I had spent part of it to start with a different provider. I've called back to try to discuss this. And the rep I got kept blaming me. Saying the supervisor was right. When I pointed out the dates, and that the supervisor was actually mistaken. The rep changed the subject and said that wasn't the main issue. That I shouldn't have been late on any payments, period. It boggles my mind that this is even allowed to happen. You guys are losing customers from sheer incompetence and arrogance/ ignorance. And have absolutely no one who is willing to acknowledge it or make it right.25Visto1like0Comentarios