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Chaz7138
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Joined 7 months ago
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Re: Windows laptop can't find T-Mobile Home Internet network... but all other devices can
NC1037 Well guess what, plugged the USB adapters in and both computers instantly recognized the T Mobile Gateway in both the 5Gig & 2.4Gig bands. Hate to have to buy the adapters but for a non computer literate its the far less frustrating option. Again thanks for all your help.6Visto0likes0ComentariosRe: Windows laptop can't find T-Mobile Home Internet network... but all other devices can
Nc1037 First let me say thank u so much for trying to help me. No I haven't tried any those. I'm an 81 year old neophyte when it comes to computers and how they should work. I can move around win 10 ok but I just got the win 11 unit in so the os is completely new to me. I was able to watch a you tube Videoon how to boot the computer without Wi-Fi but have been stuck ever since just trying my win 10 to connect to the TMobile gateway, which I have had to work on an ethernet cable for over a year while trying to get someone at TMobile to help. All they tell me, in the end, is to call the mfg of my computer. Dell tells me the computer is past its lifetime expectancy so they can't help.. Sorry to rant but I'm quite frustrated with the whole TMobile thing, they know they have an issue with pc's so why don't they fix it. My USB Wi-Fi adapter is due in today so I'll try that next then determine weather to stay with Tmobile or move to Spectrum. Thanks again for your help, have to run to a DR appt. now !1Ver0likes0ComentariosRe: Windows laptop can't find T-Mobile Home Internet network... but all other devices can
nc1037 Well i set up a new 2.4GH network but computers still wont connect. on the win 10 unit the "manage network screen shows both the 5G & 2.4G networks, however when I switch "show available networks neither shows up. on the win 11 unit doesn''t show either. I ordered 2 USB 5.0 WIFI adapters today which support both 5G & 2.4G.Hopefully they will work. Thanks again for your help!!!4Visto0likes0ComentariosRe: Windows laptop can't find T-Mobile Home Internet network... but all other devices can
I hav the same problem as many above. Two Dell lap tops, 7440 & 5440, one running win10 (7440) and one win11 (5440) neither can find the TMobile gateway, however both can connect to other Wi-Fi routers with no issues.After several hrs on multiple occasions with TMobile tech support no luck. Have iPhone 14's, iPad Pro, iPad Air 2, Amazon Alexa all of which can access the 5G Gateway with no problem. The 7440 is about 10+ years old and the 5440 is 1+ year old. I just found this page so sure would appreciate if some could address my issues, so frustrated I'm about ready to trash the TMobile Gateway and go to Spectrum!!!2Visto0likes0Comentarios