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Confused_Intern
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Re: Getting international roaming charges with the Magenta Plan in a country with free unlimited data
I just saw the previous post where the same thing happened, except that that person was not asked to buy the $50 international plan in order to have the charges removed. Good grief.90Visto0likes0ComentariosGetting international roaming charges with the Magenta Plan in a country with free unlimited data
Wife and I have been in Japan for a week using the "Free Unlimited Data"whichis clearly part of our Magenta plan. We had gotten a text message from T-Mobile when arrivingverifying that we could enjoy our free unlimited data in Japan. Suddenly today we got a text message from T-Mobile saying that our international roaming charges were up to $50. An hour later we got a message saying that they were now $100. We panicked and turned off cellular data until we could get to the hotel and call T-Mobile. The support person said that we now owed $150. First she said it was because Japan was not covered in unlimited data, but I pointed out that the web site said otherwise. She went away and came back and said that the charges werethere because we did not turn off "Data Roaming". What?? The T-Mobile International checklist says to insure that data roamingis turned on! She told us she could remove the charges if we bought the $50 30-day International data plan on one of our two phones, and that we should turn off data roaming on the other phone. Her English was not great and I could not get a good explanation out of her as to why we needed to have data roaming turned off when the plan touted in Japanfree data roaming. Every time I asked her something she would have to put me on hold to go ask someone else. We finally agreed to pay the $50 in order to have the $150 removed. After the transaction was completeshe advised me to turn off data roaming on both phones. So we did all of this, and now my phone, supposedlywith the new $50 plan and withCellular Data on and Data Roaming off, will not make a cellular data connection at all. My wife's phone without the $50 plan and with the same cellular settings (data on and roaming off) does make an LTE connection while standing right next to me and connected to the same cell network. I searched the T-Mobile web site and there is NO indication anywhere that we have to turn off data roaming with the unlimited international plans. I'm very confused and I don't want to spend another hour of my vacation on the phone with T-Mobile, but I need data for maps, texting, and local information. Can any one explain this? Gracias.Solved2.2KViews0likes4Comentarios