Forum Discussion
Getting international roaming charges with the Magenta Plan in a country with free unlimited data
Wife and I have been in Japan for a week using the "Free Unlimited Data" which is clearly part of our Magenta plan. We had gotten a text message from T-Mobile when arriving verifying that we could e...
The CSR you spoke with was an idiot. Buying a Data Pass and turning off data roaming makes no sense at all. There's something wrong with your account that needs to be fixed. Did you call 611 or +1-505-998-3793. Tú might get a better response from the 2nd number. It's a free call from your T-Mobile phone.
P.S. It appears to be a glitch in the billing system,
I just saw the previous post where the same thing happened, except that that person was not asked to buy the $50 international plan in order to have the charges removed. Good grief.
