Forum Discussion
HOw to contct customer service abroad????
I am in Argentina. Supposedly I would get free roaming for Data and text. But it did not work at all through operator MOvistar. Called the 1 800 number and talked for 2 hours. THey made me change some settings, and still nothing. Then they made me re-start phone. I said that I would then miss the call They said they would call em back. Received no call back at all and now when I try to call again I get message (in Spanish!!!!!!) that the same call I made 1 hour ago I am not authorized to. WTF ????? But these brainiacs at TMobile do not have email chat service, only phone.... BUT THT DOES NOT WORK AND THAT IS THE REASON FOR MY CALL!!!!! Still they want me to verify my identity through a code that they sent to ... my phone !!!!!! But I do not get txt there dummy, again, the REASON WHY i AM CALLING!!!!!! WHo designed this crap!!!!!!!!!!!!!!! WHere do I contact Customer Service through internet (from somebody else, not my crappy T MObile that DOES NOT WORK !!!!!!!!!!!
- drnewcombFiber Fanatic
When you are abroad there is a special number you are supposed to call for support (+1-505-998-3793). This is a free call from any T-Mobile phone, either on the cellular network or using WiFi Calling. When I consider all the things that have to work just right for international roaming to work, it amazes me that it works at all. I always recommend that international travelers have a backup plan for everything, including communications. In case you are not aware, the economy of Argentina is on the brink of collapse. There could be some financial reason that roaming is not working. (Just a WAG)
- syaoranTransmission Titan
You can always reach out to T-Mobile by sending them a DM on Facebook or Twitter/X. Is your device compatible with the Argentina roaming partner? Have you tried a network reset? Usually the free roaming data is so slow, it will not be useful for anything outside of MMS and e-mail.
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