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cr2009
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Joined 2 years ago
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Pricing breakdown expectations for Magenta Plans
I wantto get some feedback from the community on pricing expectations before I call customer support to inquire about my billing charges. Through my previous experiences, support representatives tend to come up with with numerous excuses and bad math explanations toexplainoverbilling charges. I want to make sure I'm understanding their plan offers and pricing breakdown correctly before engaging and getting upset with their response. I've recently activated 3 new lines under a Magenta Military plan last month. The pricing breakdown states an average of $30/line for a total of $90 when registered for autopay as advertised on their site. I am understanding this correctly? I assume each line would be charged either $30 or some combination of$55/$25/$10 per line as long as the total arrives at $90 for the plan. Are others as yourselfbeing charged accordingto this? The first bill I received charged the full price of $55 per line (with autopay), no discounts for the 2nd or 3rd lines. Given that this was a first month bill and I was still dealing with activation charges I decided to wait this out to see if it would be corrected. The information on the bill stated charges on the first month'sstatementmay not be correct so I decided to be patient. I did not take advantage of any promotions, bill credits, or new device purchases however - this is simply activating 3 new lines. Receiving this month's bill, I am still seeing what I would expect to be the full charge (single line rate) being charged per line. Obviously nowhere close to what I assume should be the correct charge of $90. Before I call support, am I in the wrong here?303Visto0likes3Comentarios