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Cust24
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Joined 9 months ago
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Re: Being charged for a phone I have returned. Help?
Can't believe this many people have been subject to this issue. I been with TMO for over 22 years. To have them just toss my concerns to the side is unbelievable. I used the label they sent me in the box of the replacement phone they sent. Took a picture and got the proof of delivery from UPS. They claim the warehouse didn't scan. That's not my fault! There is a problem from the warehouse drop off point and where it should be scanned in. Now I am being charged $414 for a item that I have proof it was returned. I have spoke with representative after representative claiming they understand and it will be taken care of. That was months ago. Now I get a call saying they still don't have any there is nothing they can do. In other words I need to pay anyway. Not so. Who can I send my proof to and get this bill cleared? Emailed Mike Seivert , but it won't get answered. Someone at TMO seen this can you help. Really hate to switch after all these years as a loyal customer.2Visto0likes0Comentarios