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Dallis80
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Re: How do you contact T-mobile's complaint department? Is this it? How do I email or write the CEO?
Shawn Brantley wrote: I have been a T-mobile customer for the last 20 years 4 lines once I had 5 lines and its really disappointing to know that all that time I have spent with this company 20 years more time than most marriages last is all for nothing you are no more valued at T-Mobile if you are with them 20 years or 2 days I made a simple request on Wednesday 05/22/2024 to pay my bill on Friday 05/24/2024 I thought this request was reasonable since I have been a customer for 20 years surly I would be given 27 hours to pay a bill that I have paid for the last 20 years.Friday morning awoke to my phone being suspended and additional charges added to my account for restoration fees so I called customer service and was told there was nothing could be done the system automatically suspended me after I talked to live person and explained why I would have to pay on Friday 05/24/2024 so I paid as I agreed to then I was told my new bill was due it's 3 days old to restore my service so for my own mental health I decided to end the call I was completely horrified knowing that a company whom I have made a commitment to for the last 2 decades has know concerns for my situations as long as they get paid they could care less what you have going on I know T-Mobile is only required to provide a service but it would be nice to know that if I had a hardship or change jobs or anything that a company I have supported for 20 years ,2 decades would have the decency to support me when I need it but the truth of the matter is t-mobile would not I only ask for less then 2 days and when you stack that up against 20 years its embarrassing but T-mobile has know shame in requiring more from their customers that what they are willing to provide them selves which is Loyalty I have truly loss all respect and trust for T-mobile and it's distasteful way of conducting business to the point I'm currently looking for a new phone provider there are more options now then 20 years ago wake up people! The same things happened to me exactly.2Visto0likes0ComentariosRe: How do you contact T-mobile's complaint department? Is this it? How do I email or write the CEO?
I have been lied to from the beginning. 1. I was told I qualifed for a certain phone and I just needed to pick it up at the store. Lie Had to get a phone I didn't want. 2. My first bill was 47. 00 then my next one was 470. With all kinds of things I did not order or get. Including 7 lines. Lie. 3. Bill was suppose to be under 200 am month. Lie. It has been higher each time. Lie 4. Was told I would get a 200 visa. Lie 5. Made payment arrangements. They still disconnected the phone. Then charged me a 200 reconnect fee. 6. They send out 2 bills a month. 7 the bills have never been set up on my pay days. So I'm always "late." 8. When I try to resolve any of it I am told to pay my bill on time. First of all you guys padded my bill, lied to me about everything, the bill is almost triple what we agreed on, and on top of that they even charge for customer service. WORST SERVICE I HAVE EVER HAD. AWFUL. LIARS. THEY DO NOTHING THEY TELL U THEY WILL DO. Basically they lie to get u with them and then do whatever they want. Worst decision switching from ATNT. My bill was the same every month. One time a month for 75 dollars always the same. And better service. Definitely better customer service. Gratis.1Ver0likes0Comentarios