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danteaching
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Joined 3 months ago
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Re: Fraud - Returned Gateway In Mint Condition, Now they want $79.00
I received my bill today and called regarding the dispute I had initiated after being fraudulently charged for equipment I didn't damage. I was told that they would remove $20 of the total $85. Total ripoff. Rep also informed me that they couldn't consider waiving anymore of the fee BECAUSE I hadn't unboxed it to check if was damaged when I received it! I'm totally disgusted with this company. I've been a loyal customer for years and to be not just treated shabbily but ripped off is really outrageous! I can't imagine another large company on the planet doing this.Re: Fraud - Returned Gateway In Mint Condition, Now they want $79.00
I took your advice and contacted the reporter for a large online news site that serves my state. In fact, the corporation runs identical news sites in most states. She immediately got back to me and is happy to take this case! I will keep you posted as we are just getting startedRe: Fraud - Returned Gateway In Mint Condition, Now they want $79.00
Here are the pictures I was sent yesterday "documenting" damage done to the gateway equipment I never even removed from the box. Serial numbers are indiscernible. Very blurry overall.I can't really see the damage I didn't actually do. I have no idea what the second picture is I've never seen whatever that is supposed to be.Re: Fraud - Returned Gateway In Mint Condition, Now they want $79.00
I returned my gateway unused. I never even opened the boxes the two items came in. I put them back in the shipping container, had it sealed, labeled and shipped at UPS last week. A few hours ago I received a text message that Iwas being charged $79 for a damaged screen. I was flabbergasted. Immediately knew something was up. I requested a picture of the damaged device and was sent a very blurry pic with indiscernible serial numbers. I called back and was sent another picture that was even worse. Reading these other recent comments a clear pattern emerges.
