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DEnderson
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Joined 3 years ago
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Re: WIFI Calling Preferences Being Forced to Cellular Preferred
Alas, after several days, my phone spontaneously changed my wifi calling setting back to cellular preferred, so turning off the "intelligent wifi" setting was not a permanent solution after all. I am left to conclude that this "feature" must be baked into the software, and immune from deactivation by the user. Oh well, it was funwhile it lasted.0Visto2likes0ComentariosRe: WIFI Calling Preferences Being Forced to Cellular Preferred
I know this is an old issue, and I have also been seeking a solution for a LONG time, but I have cautious optimism that I may have discovered a solution. Samsung includes a "feature" called "Intelligent Wi-Fi" through its "Knox Ecosystem" that, apparently, attempts to adjust its phones to optimize data usage through the application of artificial intelligence to monitor user behavior over a period of time after which settings are automatically modified, including the prioritization of either wifi or cellular data for handling calls and/or texts. I recently noticed a notification on my handset informing me that it had automatically switched my wifi calling setting from wifi preferred to cellular preferred. For some reason, this prompted me to go to my actual wifi settings rather than my wifi calling settings, after which I tapped the 3-dots icon in the upper right corner and selected "Advanced" Wi-Fi settings. There I discovered a category called "Intelligent Wi-Fi" with a setting called "Switch to mobile data" turned ON, and that contained an explanation saying "Use mobile data whenever your Wi-Fi internet connection is slow or unstable." A little research revealed this article on Samsung's website: https://docs.samsungknox.com/admin/knox-platform-for-enterprise/kbas/kba-360034073174.htm, where I learned that Samsung had experienced problems in the past with users having their phones switched to cellular data against their wishes, causing them to update the software in the manner described in the article. This inspired me to turn the "Switch to mobile data" setting OFF, after which I have now gone several days without experiencing the dreaded automatic switching back to "Cellular preferred" on my Wi-Fi Calling feature. Not enough time has gone by for me to feel completely confident that this issue is resolved, but I am cautiously optimistic. We shall see.0Visto2likes0ComentariosRe: WIFI Calling Preferences Being Forced to Cellular Preferred
You'll get no argument from me that this fiasco should never have been allowed to happen. Assuming that changing this setting finally puts a stop to the problem, it is clear that the tech support people at T-Mobile know nothing about Samsung's efforts to "improve" its products' network performance by overriding user-applied settings. I would have left T-Mobile long ago over this single issue if I could have found a better deal with a different service provider, but I couldn't, so here we are. I have often wondered what other user settings might be getting altered without my knowledge, but I've never caught one in the act. All of that aside, I now believe that Samsung was the "villain" all along, but I blame T-Mobile for not understanding what Samsung has been doing to its customers in a misguided effort to make its products look better.0Visto1like0Comentarios