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Discouraged_cus
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Joined 3 years ago
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Re: What does it mean if a phone is not blocked?
I already proved I was the owner, that the phone was on stolen or lost and that the bill is paid and they told me someone did it by mistake and it would be fixed in 4 - 6 hours and that was 2 days ago. I don't care who entered the number incorrectly I just want it fixed, they can investigate to find out what happened after they turn it back on. We are paying for a service we can't use, on a new phone we paid them cash for!6Visto0likes0ComentariosRe: What does it mean if a phone is not blocked?
They blocked my husband's phone for no valid reason! It wasn't stolen or lost and the bill was auto paid! It has been 3 days talking to 7 different people to tell me they are so sorry but it doesn't get fixed! They don't know how it was blocked in the first place and "are investigating" it but it means he is without a phone with no correction in sight!! I changed from Verizon to T Mobile in March - paid cash for twoGalaxy s22's and now I can't even move back to Verizon until the phone is unblocked. If this is an example of T Mobile's customer service it stinks! There must be someone who can enter the IMEI number into the system to unblock it!!7Visto0likes0Comentarios