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DoodleBob
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Joined 2 years ago
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Re: Home Internet - Frequent Disconnects - Possible Fix
mrsmoose wrote: I actually contacted Mike Siever, the CEO AND he actually responded back. He had a member of his team look into it and call me back. She said that the towers are overloaded. I told her when I signed up they were only letting a certain number of people on each tower so that didn't happen. She said, well everything was working so well we let more people on and now we have problems. Ya think?! I'm really unhappy with them right now. IF I can even believe what she told me. I've been told so many things by this company that I can't even trust them right now. This is no way to run a company! Wow! Wowwww!!!! So Mike Sievert spilled the beans ay! TOWERS OVERLOADED5Visto1like0ComentariosRe: sagemcom fast 5688w internet going out or losing connection
murphyc2008 wrote: theSagemcomm FAST 5688W that i have has been losing internet connect for a while now and it is getting worse. it has gotten to where i have to reboot the gateway daily sometimes twice a day. i spoke to someone i think last week about this problem but it have hasnt been resovled he said that he did something the gateway remotely and when i get home to unplug it for 2 min and plug it back in but it still dose the same if not worse. i also want to see about changing my NAT type to open because i am having trouble with my securety cameras and gaming system after switching to tmobile internet. thank you and i hope to be hearing from someone soon. have a great day Wow same issues. I just responded to in another comment with similar issues. Man I wish I could change my NAT type too for gaming. CEO needs to address this. I bet John Legere would have taken action by now. I hope tmobile is reading these comments13Visto1like0ComentariosRe: Terrible internet service with no support.
Gtarewood wrote: Ohhhh man, I have been dealing with bad internet service since I got the Gateway over a year ago. There's no local service to assist with this service or lack of. I've called to troubleshoot easily 15 times with multiple answers from the Philippines to assist me with outages or tower work here in Washington state. It's aways the same issue and answer: "Tower work in your area" If that's true, they don't bother to inform the paying customer that: Hey, we're going to work on a tower that will have a profound affect on you business you run from home… When I got the unit I was getting 230 mbps download and now it's been reduced to 4.50 mbps download. They have no answers because T-Mobile is focused on gaining customers and sourcing out issues to people that cannot help. How they provide a local service with no local assistance is beyond me. The fact that I'm still here is even more beyond me. Why I'm venting here? Anyone reading? Anyone that can do anything about it care at TM? I am here. I am listening. I cannot believe I am not alone.I just found this forum and your post is very similar to my case. Let's connect I am really curious to hear what Tmobile has been telling you. I'm located in long beach CA. I've been pissed at Tmobile. Based off what they've been telling me is an elongated tower update. This is BS. I started noticing a degrade in bandwidth after 1 month. I was averaging 250mbps download 30upload and now I'm seeing ridiculous speeds at .xx up to 10mbps and sometimes uploads fail. This is a JOKE. IM ALSO asking myself the same question. Why am I here?! I guess I am giving tmobile the opportunity and the benefit of the doubt. Perhaps I'll roll with them a couple of months longer before I switch service? TBD. The price is sits right and that might be the only reason I am still utilizing there home internet.7Visto4likes0Comentarios