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Dpmac
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Joined 4 years ago
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Re: Do you have 1609 gateway firmware update yet and how is it working for you?
I still cannot connect my Cisco 801W router to the internet. I have been on with support 4 times now, with well over 1 hour waiting each time. The Cisco support team instructed me to confirm that VPN passthrough and/or Port Forwarding -TCP/UDP500 was open. The support team could not answer this and would research further.I received a call back and was informed the Gateway does not support those types of configurations. They insisted the issue was on my end since they have fixed "All" Cisco AnyConnect issues. So they are not helping in any way. I had one last session last night, I requested the firmware be rolled back to .0168, since that is what I can see has worked in other comments and an associate of mine who has the exact same setup had his gateway reverted to that and it works fine. I was told they "are not allowed to roll back to that version" and refused to do so. I asked to speak to a manager, was put on hold for 55 minutes (it was obvious they were hoping I would give up and hang up) and a manager finally came on the line and said they can't help. I pushed for a reason, since others have had it done and after some back and forth, HE HUNG UP ON ME. I know they have my # since they had called me back previously. He never called back. This is horrible and totally unacceptable, T-Mobile is not a good company in my mind and am considering dropping all our phone plans as well. My advise is to look elsewhere for internet providers. T-Mobile may be cheaper but the service is so bad it is not worth it.0Visto0likes0ComentariosRe: Do you have 1609 gateway firmware update yet and how is it working for you?
I just set up the InternetGateway 2 days ago. It came with Firmware version .1609. I have to connect to my work via Cisco AnyConnect and it partially works. Can access Outlook email, the Cisco IP phone works just fine. I cannot access the internet though, neither via IE or Chrome. Called support and they suggested rolling the firmware version back to an older one. I refused this in that I don't want to get it to work then when an auto push update comes, having to go through the support process each and ever time to revert. Asked if they can set me up to not receive updates, and the tech could not answer that, so opted out. Unless they provide an update that allows the Cisco AnyConnect to work fully, will have to cancel. It's unfortunate in that I am getting double the speed (400+ dl & 15+ul) than I received from Spectrum which cost twice as much.1Ver0likes0Comentarios