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dpteam
Network Novice
Joined 6 months ago
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Re: WIFI Calling Preferences Being Forced to Cellular Preferred
This problem seems to have started after a recent T-Mobile software update and is affecting your ability to make and receive calls and text messages due to poor mobile data signal in your area. You've already tried several troubleshooting steps, including changing routers and contacting T-Mobile tech support, but the issue persists. Here are some additional steps you might consider: Software Update Check: Ensure both of your Samsung Galaxy S20 phones have the latest software updates installed. Sometimes subsequent updates can fix bugs introduced in previous versions. Wi-Fi Calling Settings: Double-check the Wi-Fi Calling settings on both phones: Go to Settings > Connections > Wi-Fi Calling. Ensure Wi-Fi Calling is turned on. Set the "Calling preference" to "Wi-Fi preferred". Carrier Settings Update: Sometimes carrier settings need to be updated separately from the phone's software. This can usually be done via: Settings > General management > Reset > Reset network settings. Network Reset: This step can often resolve connectivity issues: Settings > General management > Reset > Reset network settings. Note that this will reset your Wi-Fi, Bluetooth, and other network settings, so you will need to re-enter Wi-Fi passwords and pair Bluetooth devices again. Contact T-Mobile Again: Since this issue might be more widespread, consider asking T-Mobile if they are aware of any ongoing issues with Wi-Fi Calling preferences and if there are any patches or fixes planned for an upcoming software update. Samsung Support: Reach out to Samsung support to report the issue. They may have additional insights or solutions. Community Forums: Continue to monitor and participate in forums and discussion boards. Sometimes, other users or unofficial support channels might provide solutions or workarounds that are not yet widely known. Replacement Phones: Since T-Mobile has offered you two new S20 phones under warranty, go ahead and try them. If the issue persists with the new devices, it further indicates a software or carrier issue rather than a hardware problem. Alternative Solutions: In the meantime, continue using the workaround of switching to Airplane mode and manually changing the Wi-Fi Calling preference when necessary. Although tedious, it might be the most reliable interim solution until a permanent fix is available. Given your situation, it's understandable how this issue impacts your daily life. Hopefully, T-Mobile or Samsung will acknowledge and address this problem soon. Keep documenting your interactions with support for reference and potential follow-ups.2Visto0likes0Comentarios