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dss123
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Re: How can I contact the Fraud Department?
Hello I now also have an issue with T-Mobile Fraud department I switched to T-Mobile in March/April this year(2018) from 18+ years with Verizon I am retired and travel to Europe at least 2 times each year and with Verizon High Charges for usage... i usually purchased the country i'm visiting SIM card to use in my phone. But I met people in my travels that told me T-Mobile includes European usage in American plan at no extra charge. So i switched. LOL ... T-Mobile European network is 2G ... i obviously did not read this. Anyway my first trip to Europe was April (2018) when i first became T-Mobile customer. 2G was not very good, so i attempted to put in the country SIM card into my phone. But T-Mobile does Not Unlock my New Phone until you are customer for at least 45 days. I found out after trying to Unlock and put in a SIM card. Chat Support told me about the 45 days. This was my April trip. Anyway I just did another trip this month September (2018). Prior to leaving i contacted Support about Unlock my phone, they told me Yes. I get to where i'm going and go to install the country SIM card, but phone is not Unlocked. I contacted Chat Support again and was informed to use the T-Mobile Unlock Device App and everything will work. No!!! ... I tried numerous time to Unlock and put in a SIM card ..phone not Unlocked. Again contacted Chat Support and this time was told i can only use Unlock Device App when in US on T-Mobile Network not T-Mobile European Network. So again I had 2G service. Unfortunately my phone was stolen this trip. I purchased a cheap cellphone to use. I contacted T-Mobile to report that my phone was stolen. They deactivated phone. I had insurance with getting a replacement phone but only when I am at my home to receive. I returned home. Received my phone. But when i went to T-Mobile store to get activated the store person found that Fraud Department had put BLOCK on phone.. No Explanation why? But I was told in 24 hours they would get response from Fraud and resolve. When I returned home from store I call T-Mobile for explanation as to why Fraud Blocked my replacement phone I just received. After a conversation and support person searching we came to conclusion it was because I had tried to use Unlock Device App more than once when i was in Europe. Now it is bad enough losing your phone with 2 weeks remaining on vacation not to mention all photos on phone SD card lost. But I get home receive replacement phone and still don't have a phone because Fraud Blocked. It had already been 2 weeks since I reported it stolen. But I was not informed about until the T-Mobile store tried to activate my replacement phone. And Fraud does not contact me when they finish investigation. Only a T-Mobile person.. So I wait and a hit & miss contacting store to see if they received an answer. Hmmmmmmmmmm9Visto2likes0Comentarios