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dzedd
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Joined 5 years ago
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Re: Unlocked s21 Ultra showing as "Unknown Device" and not supporting 5G or Extended Range LTE on My Mobile account
I've got the same problem as I have in the past. Just to clarify we're talking about official USA Samsung T-Mobile devices purchased in the USA from vendors other than T-Mobile directly and not dual sim international Samsung devices. I purchased a T-Mobile Samsung S21U from Best Buy USA. It is not recognized by T-Mobile because the IMEI number is not in their system. Now this is a major problem for me because the IMEI needs to be in T-Mobiles system for a sim unlock request to be fulfilled. I had a similar issue in the past with T-Mobile Samsung devices bought from Samsung directly. T-Mobile claim they can't sim unlock the device because it's not in their system. I have already contacted T-Force via Twitter but have been told to wait at least 14 days to get a response. We'll see.1Ver1like0Comentarios