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elisa136
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Joined 3 years ago
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Re: Unbelievable
Please DOsend the info that you have written. I just spent about 2 hours to get back into my account. Tmobile works like the U.S. govt (re: communications amongst different depts.) They operate similarly to AT&T. I HATE calling them. I have a voip line (googlevoice, $0/mo) and have AT&T fiber optic (I have AT&T as ISP). So, I have to assume some contact might occur with AT&T and dred that prospect. But, the google voice line has been a Godsend and is very reliable (even has feedback on gmail that translates messages to text, even if the phone line doesn't ring, you will still get a translated message). I am sorry for the frustration that you feel but the information has helped in my making a decision to switch to Verizon. I am unsure about the level of communications within their customer service dept. But I will changeif I cannot have the "free" offer of the 5G phone and experience any more incompetency. I have been with Tmobile for about 15 years and feel the same way that you do about their 'loyalty' to valued customers (AT&T operates the same way). Thanks, again, for the information.3Visto0likes0Comentarios