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EloJoe
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Joined 19 days ago
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Re: SyncUP Kids changed to T-Life and now all I get with the new app is an error
sulrich wrote: I understand SyncUp Kids is no more. I installed the T-Life app on my phone as directed. I'm logged in and have the correct phone number showing up on my screen, but when I go to click next I am seeing "something went wrong. Please try again." I really NEED to see where my child is. This is because of a bus drop off in the afternoon and ensuring I am there on time for her sometimes early bus. That is the whole reason I bought the SyncUP watch. What needs to be done to resolve this constant error? My daughter's watch went black for the second time within a year and we could not get a replacement because we had already used the warranty. So, we had to purchase a new watch with a new phone line. When I attempted to sync the new watch, it directed me to the Sync Up Kids app. When I scanned the QR code it redirected me to T-Life with a notification saying that Sync Up Kids no longer exists. Ok, so I went through T-Life which was glitchy to say the least. There was no way to scan the QRcode to pair the watch. So, I attempted to manually add the watch but I received an error, "we cannot connect with this service." After trying several times I finally called customer support. Fast forward, I was able to remove the first watch which was useless because the screen is black and attempted to add the new watch instead. This however did not work. It seems to be stuck on pairing. The message said to wait a few but it has been stuck in this mode for days. We are stuck with 2 watches and 2 phone lines and cannot use either one. It is so frustrating that they disabled the Sync Up Kids app but the watches are not compatible with the T-Life app. There was absolutely no user testing and this wasnot ready to roll out. This makes for a terrible user experience as we are paying for something that we cannot fix. There seems to be no solution to this issue.14Visto0likes0Comentarios