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Eradic8r
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Joined 2 years ago
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Re: Log updates
February 22.No changes.No solutions. No updates. 3days left in the billing cycle. I'm guessing the logs will show this current cycle by March 1, which will be the next cycle by then.The clock will then reset & the "known issue" causing this major annoyance will return after magically allowing them to compile the logs for the bill.3Visto0likes0ComentariosRe: Log updates
I noticed my call & text logs were not updating on 1/25. The last logged calls & texts were from 1/24 - the last billing cycle. I gave it a few days to update. When the logs had not updated by 1/31 (one week into the new cycle), I contacted T-Mobile via the support feature on the app. I did so again on 2/3, 2/6, 2/9, 2/10, & 2/11. I called them on 2/3, 2/9, & 2/11. My usage numbers appear to be updating & accurate. However, the call & text logs still show the data from the last cycle. All previous cycles show accurate log data. The service experts are reading from a script. The technical team is shrouded in mystery & provides canned answers. I have been told: We are undertaking a major upgrade in your area. The updates will appear in 24-48 hours. They did not. We are performing system-wide maintenance. You will see the updates in 48-72 hours. I did not. Your complaint has been forwarded to our technical team. They will be in touch. I spoke with them. Nothing changed. We will send you the logs for the last cycle. No, thank you, I already have those. We will provide you usage data for this cycle. No, thank you, I already have that. It's the current cycle's call & text logs that are lagging behind. I provided them with 16 screenshots from this page describing the exact same issue from other customers. I provided them with 6 screenshots from my own account logs showing the prior cycle's call & text logs populating the current cycle's usage. This was their response: We see that many people share your frustration. Do not call us, we will call you. We will resolve the issue within 7 business days. This was last night. In short, I don't believe they have any clue whatsoever what is happening or why. It is frustrating & unacceptable. I anticipate it will be the start of the next cycle before anything updates. At that point, the logs will remain static for another billing cycle. This is not what I was promised when I enrolled. This is not what I pay for with their service.8Visto5likes0Comentarios