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Eradic8r
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Joined 2 years ago
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Re: Log updates
I noticed my call & text logs were not updating on 1/25. The last logged calls & texts were from 1/24 - the last billing cycle. I gave it a few days to update. When the logs had not updated by 1/31 (one week into the new cycle), I contacted T-Mobile via the support feature on the app. I did so again on 2/3, 2/6, 2/9, 2/10, & 2/11. I called them on 2/3, 2/9, & 2/11. My usage numbers appear to be updating & accurate. However, the call & text logs still show the data from the last cycle. All previous cycles show accurate log data. The service experts are reading from a script. The technical team is shrouded in mystery & provides canned answers. I have been told: We are undertaking a major upgrade in your area. The updates will appear in 24-48 hours. They did not. We are performing system-wide maintenance. You will see the updates in 48-72 hours. I did not. Your complaint has been forwarded to our technical team. They will be in touch. I spoke with them. Nothing changed. We will send you the logs for the last cycle. No, thank you, I already have those. We will provide you usage data for this cycle. No, thank you, I already have that. It's the current cycle's call & text logs that are lagging behind. I provided them with 16 screenshots from this page describing the exact same issue from other customers. I provided them with 6 screenshots from my own account logs showing the prior cycle's call & text logs populating the current cycle's usage. This was their response: We see that many people share your frustration. Do not call us, we will call you. We will resolve the issue within 7 business days. This was last night. In short, I don't believe they have any clue whatsoever what is happening or why. It is frustrating & unacceptable. I anticipate it will be the start of the next cycle before anything updates. At that point, the logs will remain static for another billing cycle. This is not what I was promised when I enrolled. This is not what I pay for with their service.8Visto5likes0Comentarios