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erito1
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Joined 6 years ago
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Re: PIN number required for account but I have never set one up
The process is flawed. It sucks. I called because they canceled my account, OK, that's fine, Ican still login my t-mobile app via wifi and my phone, and was able to chat customer service, and ask if I pay my due balance $954.02 will my service be restored, he replies yes. He has me put the card info ask me if I accept and all went threw nicely. He sendcanned msg. Wait 2 hours and restart phone, and you should be good. I do so and still nothing. I call and they ask for the pin and don't help with out it. I access my via my computer, change my authentication questions, it sends me a PIN, logs.me in the web Site. I call again they see all the activity, that I logon an such, but don't help, because, guess what, no Pin... So frustrated, no two factor verificacion... This sad. I COULD UNDERSTAND IF I AM UNABLE TO MISS OTHER so called authentication methods but damn.261Visto0likes0Comentarios