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erwinfj1
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Joined 2 years ago
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Re: Can't believe Tmobile charged me for a full month of 5G service when I disconnected 5 days into the month.
They're pretty much criminals. I had added a mobile hotspot and cancelled after 6 days. Since it was over 2 billing periods I was charged for 2 months. Of course, when I cancelled the hotspot the service cancellation was immediate.Time to look elsewhere.33Visto0likes0ComentariosRe: Tmobile lost my trade in and is not honoring trade credit.What can I do?
Once t-mobile makes a mistake on your trade-in, they do everything they can to avoid making it right. Even if you have everything in writing, they will give you a credit and say it's fixed moving forward, but that's just BS. I was asked by a rep if I wanted to trade in my Pixel 5 for a Pixel 6 after making an unrelated call to them. They sent me an email transcript of the conversation with the details of the trade-in and my question confirming the details. The phone was supposed to be free after rebate and at first they only gave me half credit on my bill, so I called in every month for a few months to get the correct credit, each time the rep saying it was fixed ongoing (wrong!). After 9 month I go zero automatic credits and now I'm calling every 2-3 months to get my credits. What a pain to spend an hour or two on the phone or online. At least the 24 months will be up in April of 2024 as well as my 5 line contract. I HATE T-MOBILE!137Visto0likes0ComentariosRe: Promotional Trade-In Credit Never Applied to Account?
Back in April 2022, Sprint had an offer for a Pixel 6 for free after trade-in (original value $600). A customer rep online gave me that offer and said it applied to my Pixel 5. Of course, I was aware that I had to pay the tax on the phone and the activation fee, totaling nearly $80. But Sprint/T-Mobile started charging me for the phone $25per month for 24 monthswith only a $12.50 credit, basically charging me $300 for the "free" phone. I called and they claimed that my phone was a Pixel 4a and only qualifies for the half price promo. I had to send photos and screenshots of my phone as proof. They then gave me credit for the overcharge and assured me that I would be credited properly after that. Of course, they were wrong and I have to call back every month or 2 to get my credit. Luckily I have the email transcript of the original offer with the details, but even once they denied the refund. I called the following month and was able to get the refund. I'm now calling every 2-3 months, because it takes so much time to get this resolved. It really isn't worth my time and frustration for $25 each month. I HATE SPRINT/T-MOBILE!!!!! If I didn't have a contract with multiple phones to pay off I would drop them in a heartbeat for this BS! I don't think they are screw ups, I think corporate doesn't want to fix these issues because they figure that the customers will give up and that's a lot of extra cash for T-mobile. At this point, when people ask me about my service, I tell them to go to Verizon.19Visto0likes0Comentarios