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espntech
Network Novice
Joined 3 years ago
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Autopay Quit Working
After having been enrolled in autopay ever since I started on the prepaid plan, last month I received notification that autopay was unsuccessful. My card number did not change. I logged into the T-Mobile website to re-enter my card info, the website said it was an invalid card number (it's not.). I called customer service… the representative was very nice, and entered my card number multiple times on her computer. She kept getting the same invalid card number message (again… it's not.) I went to my local T-Mobile store, and waited for a while, then a representative was able to process my payment in-store. The point of autopay is convenience, but if I'm going to have to go to the store ever time I need to make a payment because they can't solve the problem which is obviously on their end… I might just switch carriers. Any idea as to what the problem is?321Visto0likes1Comentario