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eve-alminds318
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Joined 7 years ago
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Denied phone claim mistakenly says phone not covered
My Samsung s20fe was shattered and I could not use it. I put my Sim card in a devixe I borrowed from a friend and I filed a claim on my s20fe. My claim was denied and it said " device not covered " so I contacted assurant they told me that I had to contact tmobile cause this was on their end. So I contacted tmobiles experts and they apologized and said that my it was their fault and my device was infact covered. Told me to file another claim when I tried it wouldn't let me and denied me again when I did file. Tmobile now says there is nothing that they can do because it's been over 90 days so I'm stuck paying on a phone that I don't even have and they will not send me a replacement. It happened in the beginning of December 2021 and it's now May 28 2022 still paying for the phone every month and the insurance... its ridiculous has anyone else had this kind of problem??3.7KViews3likes9Comentarios