Tag:"assurant claims" | Comunidad de T-Mobile

Assurant Damaged Device Returned - Not Recived
I filed a claim with Assurant in early February 2020- they denied it at first then after another call they approved it. I received the replacement and returned my damaged phone on 2/7/2020 via USPS using the label they provided. I called after receiving the second notice that the phone was not received as it should have been delivered by then. Turns out it had been delivered on 2/11/2020, but there was no phone inside the envelope. I called Assurant and was told that the envelope was sealed, but that the ends were opened. Sounded to me like the way they probably open these when they arrive and process the claim. Regardless, they said i would have to file a claim with USPS and that if they did not find the phone i would be charged non returned fee for it. I asked them to share there notes with me, so that i could use them when filing a claim with USPS, she said she could not. I asked that the call be escalated and the manager proceeded to tell me that was correct and that USPS has a contact with them and they could share information directly with them. At this time she also said that the envelope was not opened, but referenced tampered claim. As requested I have submitted the claim with USPS, but we are almost at the 30 day mark so they will be passing a fee to T-Mobile and 15 days later it will be billed and they can not undo it even if USPS finds the phone. To say i am unhappy with Assurant is an understatement as they are going to charge me up to $600 for the damaged phone that i know was returned. I have been a long time custom with T-Mobile and have had a couple of claims over the years and have had no issues with the damaged phone being received by Assurant. I do not want them to pass a charge over to T-mobile for something that i know is incorrect. I am asking T-Moble to review my account and help me resolve this with Assurant.
psmckelvey
17 days ago Place Accounts & Services
13KViews
13likes
38Comments
Assurant Nightmare!!!! Stay Away from this company.
Ok I filed a claim for My iPhone 15 pro max. Paid the Deductible and sent back the damaged phone. Keep a photo of the tracking. All of a sudden an 800.00 charge shows up for Non-returned device. After Getting a T-Mobile rep on the phone they put me on a three way call with Assurant. Low and behold they did receive the phone!!!! The T-Mobile Rep. tells me they put a hold on my account to wait two billing cycles to remove it. (How cant they take it off right then and there is ridiculous) Then T-Mobile takes 414.00 out of my account two weeks later. After calling T-Mobile AGAIN and I was told the First rep didn’t do what he was supposed to due and I would have to wait 18 days for T-mobile to reverse the charge. Funny how they can take my money and it takes 18 days to put it back. I then made sure I deleted all form of payment methods off my account to block any more shenanigan's from T-Mobile’s Flunkeys. Now I have to wait till I can get return calls from T-Mobile to, I guess check that things are being fixed and my 414.00 is returned. Moral of the Story….DO NOT USE ASSURANT!!!!!!
Gasmonkey1701
3 months ago Place Apple
281Views
1like
1Comment
Fileing A Claim on Stolen Device "IMEI" ??? Cant find it
My Iphone 12 was stolen and i have 360 protection. I am fileing a claim and incident information but im stuck at the Provideing the IMEI 15 digit number. I dont have it and its not on my T-mobile account billing page how do i get this information w/o possesion of the phone so i can complete the claim process????? Anyone please help its for my business
Dailey_s_Pool_S
3 months ago Place Accounts & Services
730Views
1like
4Comments
Assurant phone claim..
Hello everyone, I put in a claim 1 week ago today for a replacement phone from Assurant, paying my deductible instantly via Debit Card. Has anyone else had to wait quite a while for Assurant to ship out phones, and I’m also wondering what T-mobile themselves might do in the way of a bill credit, since I’m not able to use the wireless service I’m paying for? Very frustrated considering I pay extra for P360.
PatrickVolt72
6 months ago Place Accounts & Services
3.1KViews
1like
7Comments
Has anyone with 360 "protection" coverage been able to get their screen repaired through Assurant???
...or were you forced to pay the $99 deductible (plus taxes and fees) to REPLACE the phone (even though it did not need to be) because Assurant doesn't offer a repair location? What!!! If I can’t get this rectified I will at a minimum be dropping their supposed “protection” plan and finding a third-party plan on my own, or I will just go back to Verizon.
sooverit
6 months ago Place Accounts & Services
433Views
0likes
2Comments
assurant fraudsters
I have been dealing with this ordeal for 3 months. I certainly believe is a scam from Assurant. I filed a claim back in March for a device that broke, immediately after i returned my device. End of March received a message from assurant to send the device, called them they said that they received the device it wasnt scanned. Received a second message on April, called them same thing device was received not scanned , not to worry because they had it. At the end on May $579 charged on my account. I called them back again the device not scanned. I called them back yesterday to verify the status of my refund and now they say that they receive an empty package. i have tracking number and details from USPS where they handed the package to an individual at their location in York Pennsylvania. The internet is full of similar complaints. These insurance companies are scamming consumers. They charged you a monthly fee, they charged you a deductible and then they charge you more than the device is worth for a broken device. A device that was returned to the and they stated 3 previous times that they had on the warehouse but not scammed. T-Mobile should stop using this company. They are fraudster’s. I will continue to complaint with FCC, Insurance Regulation and open a small claim suit. What you are all doing to the consumers is not legal. Your scam need to stop.
magenta6695875
6 months ago Place Devices & Orders
1.5KViews
5likes
7Comments
Revisa
Отличная компания, особенно хочу выразить благодарность Августину, оператору, который работает с клиентами онлайн. Спасибо вам большое, вы лучшие!!! У меня возникли проблемы со связью. Я написал Августину, и он решил все мои проблемы через сообщения в чате. Я доволен и благодарен за это ему и компании, которая предоставляет мне услуги T mobile.
Yevhen
6 months ago Place Just for Fun
190Views
0likes
1Comment
Insurance Claim Denied
I have paid for insurance protection on my phone for over 2 years. And a few days ago, I lost my phone. However, I felt relieved that I did have the phone insurance. So, when I filed the claim, I was told my phone was not covered. How can that be. I did switch phones a few months ago and still paid for insurance on the phone. Now, Assurant is telling me that I have the incorrect IME number. How can I have the incorrect number? I took the phone and had it activated on my number. So, why have I been paying insurance on a phone, and now being told it was not covered. Do I get a refund on all the monthly insurance payments? I only ask for what I paid for!
Gooders01
6 months ago Place Bill & Charges
155Views
0likes
0Comments
assurant insurance is a scam!
I can’t even begin to tell the story because it is infuriating, but it isn’t any different than the horrible experiences reported by so many others here and across the internet on what a lying, horrible, rip off scam assaurant is. They cost me so much in lost time and money and it’s disgusting that T-Mobile would partner with such a gross business… and a terrible reflection on T-Mobile. I’ve been with T-Mobile EASILY OVER 10 years, during which time I’ve payed out hundreds, if not thousands of $ for insurance coverage and have *never* filed a claim. And the one time I do it was such a horrible process I ended up having to buy a new phone from T-Mobile anyway just so I can do my job! it is a disgusting scam. Shame on T-Mobile for lying to customers about assurant and basically coercing them to use it as if there are no other options. Buyer beware. Take pictures of everything and save as much as you can. Even the reps who helped me get a new phone at the T-Mobile store told me the insurance is a scam!!!
tanytan
7 months ago Place Accounts & Services
1.3KViews
5likes
1Comment
Being charged for phone after returning back to Assurant...
I had and Iphone XR that was damage and I send to Assurant to get a replacement. I got the replacement back. But UPS lost my return and now I getting charges $299.40 because they didn’t receive the return + $100 deductible. Total of $400. Now is nothing I can do because when I found out that they didn’t received my return I was already bill for it but I found out to late, I can’t make a claim in UPS because more than 60 days already pass. I still have the receipt that UPS gave you when you go in and give them the package but is useless now. This all feels like a scam to me. I just want to put out there for people to be careful when sending a return phone. Looks like I’m not the only one, I see other post same as me.
BlackHawk
7 months ago Place Apple
548Views
1like
3Comments