Forum Discussion
Being charged for phone after returning back to Assurant...
I had and Iphone XR that was damage and I send to Assurant to get a replacement. I got the replacement back. But UPS lost my return and now I getting charges $299.40 because they didn't receive the return + $100 deductible. Total of $400. Now is nothing I can do because when I found out that they didn't received my return I was already bill for it but I found out to late, I can't make a claim in UPS because more than 60 days already pass. I still have the receipt that UPS gave you when you go in and give them the package but is useless now. This all feels like a scam to me. I just want to put out there for people to be careful when sending a return phone. Looks like I'm not the only one, I see other post same as me.
Should of went with applecare. I've never trusted the phone insurance companies. Too many post like yours.
Have you tried contacting Tmobile support using messenger on one of tmobile's social media platforms to see if they can help you they also are a higher tier of support.
Hola gramps28
Yes I contact Assurant, T-Mobile and UPS. I use the messenger app and T-Mobile app. But they said is nothing they can do. I should use AppleCare better next time.
BlackHawk wrote:
I had and Iphone XR that was damage and I send to Assurant to get a replacement. I got the replacement back. But UPS lost my return and now I getting charges $299.40 because they didn't receive the return + $100 deductible. Total of $400. Now is nothing I can do because when I found out that they didn't received my return I was already bill for it but I found out to late, I can't make a claim in UPS because more than 60 days already pass. I still have the receipt that UPS gave you when you go in and give them the package but is useless now. This all feels like a scam to me. I just want to put out there for people to be careful when sending a return phone. Looks like I'm not the only one, I see other post same as me.
Yes definitely a scam ...Assurant is trash and tmobile is the can...how unfair they treat their customers who do their part to only get scammed for more $$ . Class action calls and a team of 7 lawyers get em twerkin..in no time!!!
