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Evenflo09
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Joined 4 years ago
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Re: Given wrong plan and now pending...
Thanks! Customer service has been very good with correcting problems, but there has been several problems from the very start. I first ordered the gateway for home internet. It's been really nice have a lower bill and more data than with Hughes net. I was so ready to cut that cord! A neighbor got it and received a TVision hub for his TV. I however, was charged $30 dollars and never got the hub. After talking with CC, the $30 was credited to my account which I felt was fair, but the hub is out of stock so only one TV in my home can use the gateway at this point. If they can't get one in another week or two, I plan to just purchase a fire stick or chromecast. Then when I decided to switch phones, even though they say $90 for the two 55+ MM the total was coming to $108 as it included some kind of insurance on the phones for 90 days. I then saw how much I was being charged for a regular MM plans ( only $10 lower than Verizon) and had to call again to get that insurance dropped and my plan corrected. They have been very good at working things out which is why I posted here. Just trying to get an idea on how long it usually takes for a plan correction. I've been with Verizon for YEARS, and I don't change carriers lightly. I will be keeping an eye on the account to see if it changes soon. They say no hidden fees so was actually a little concerned when I heard $108.16Visto0likes0ComentariosRe: Given wrong plan and now pending...
Thank you, I will. Looks like I may be waiting awhile for the TVision hub for one of my older TV’s as they are out of stock, but am really looking forward to the Netflix with the 55+ plan, so I have been and will continue to check my account everyday.20Visto0likes0ComentariosGiven wrong plan and now pending...
While switching from Verizon to T-Mobile, it looks like they gave me the wrong plan. I was supposed to be on the 55 Magenta Max plan $90 and the rep signed us up for Magenta Max ($140). I called T-Mobile again and CC said they were changing it. It's been two days and I'm still getting a PENDING RATE PLAN CHANGE message. I was able to get the insurance extra that they tried to tag me with for 90 days removed and it showed up within the hour, but rate plan still pending? I switched to save money as we are on a limited budget and elderly. Verizon was about the same as the MM. I was very happy to find the 55+MM. I just don't understand why it's taking so long to get a plan changed. Anyone know if this is normal? I've spoken to so many CC reps about this that or another little problems and am starting to get frustrated. Thanks for any info.1.8KViews0likes10Comentarios