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faireh
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Joined 2 years ago
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Re: T-mobile refusing to give me my credits from a promotion I qualified for
Get credits and promises verified by cooperate. A store employee misinformed us that our Magenta militarywould qualify for $200 per line transferred from Verizon. After 1 month without approval of the credit, a call tocooperate revealed this was never true, ONLY Military Max accounts qualify. They will not honor themisinformation, despite electronic proof(he electronically requestedcreditsthe day we signed up), which are visibleon our T-mobile account. Moral of the story: 1) call cooperate and confirm all details/action from instore T-mobile employees.Corporate will reference their written advertisement or contract as what's enforceable, and they will not enforce what an employee said. They will just offer to reprehend/retrain that employee for their mistake, but no financial compensation for mistakes. Don't wait to confirm details with corporate. Ignore the spiel "just be patient, these things can take 30 days to approve". You have 14 days for buyers remorse period, not 30 days. So if there's a dispute and you want out, its 14 days.9Visto1like0Comentarios