Forum Discussion
T-mobile refusing to give me my credits from a promotion I qualified for
Just a heads-up, this will be very long. Don't know how to tldr In late May, I decided to migrate from sprint to t-mobile because there was a running promotion that stated that I can receive a fr...
Get credits and promises verified by cooperate.
A store employee misinformed us that our Magenta military would qualify for $200 per line transferred from Verizon. After 1 month without approval of the credit, a call to cooperate revealed this was never true, ONLY Military Max accounts qualify. They will not honor the misinformation, despite electronic proof (he electronically requested credits the day we signed up), which are visible on our T-mobile account.
Moral of the story:
1) call cooperate and confirm all details/action from instore T-mobile employees. Corporate will reference their written advertisement or contract as what's enforceable, and they will not enforce what an employee said. They will just offer to reprehend/retrain that employee for their mistake, but no financial compensation for mistakes.
- Don't wait to confirm details with corporate. Ignore the spiel "just be patient, these things can take 30 days to approve". You have 14 days for buyers remorse period, not 30 days. So if there's a dispute and you want out, its 14 days.
