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gldshp
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Re: I was promised a third line for free and didn't receive it.
singhway2000 wrote: Reality of the world: Individual Employees do not necessarily represent the company as a whole. People work the system for their benefit and at times even form small groups within a company for shared self benefit. I have fallen victim to the same issue as others have. The Big Picture: Sales associates used company policies to manipulate customers and possibly even their coworkers and falsified promotions in order to get a sale to earn their commissions and then dump the complaints on the customer service department. Customer service are trained to placate customers into waiting a bit longer for their promotions to kick in. A good fraction of the victims, for what ever reasonare unable to keep calling back within the 90 days to see if their promotions kicked in or not, after which it is too late to cancel your contract, these victims then get stuck trying to reason with customer service to get their promotions.The sales associates who made the sale wrote no notes about the false promises they made. Customer service tries to investigate ifyou even qualified for the promotions in the first place and then deny your claims as you did not qualify for the promotions and say that there is nothing they can do...but play the "good guy" routine as they tried to put you into any promotions that were not added, but off course there will be nothing to add as you did not qualify. You are left on the hook because you have signed a contract to now pay and stay with the company for 2 years with no proof of the promotions that you were promised by "unethical" sales persons. It is even possible this whole strategy was thought up by corporate think tanks and their aim was to trap as many people as they can into the post-90 day window without promotions…. am I close to the truth? That all makes sense!!2Visto0likes0ComentariosRe: I was promised a third line for free and didn't receive it.
Same thing just happened to me! My first 2 years with t mobile was horrible with my bill not being the same as promised. Then at the 2 year mark i was about to switch away from T-Mobile and they said I could add a 3rd line for free. A month or so later my bill went up to about 65 or 70$. 4 months later I am still arguing with customer service reps who keep promising me one thing, then the next month its back to sky high bill!!!!!!!! VERY FRUSTRATING customer service.1Ver1like0Comentarios