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good2geaux
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Joined 2 years ago
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Re: Price Lock
In response to the complaint I filed with the BBB, I received a call from T-Mobile "Corporate" on a recorded line. The man started the conversation by repeating T-Mobile'sclaim that the plan I enrolled under did not include a price lock guarantee. I responded that was not what I was told when enrolled, because we chose T-Mobile'sMagenta 55+ specifically due to the guarantee. The call was short since he was going to repeatedly read the T-Mobile script denying they ever promised not to increase prices.3Visto2likes0ComentariosRe: Price Lock
Copied from T-Mobile's written response to the compliant I filed with BBB. We regret any concerns (name) has regarding their billing and we appreciate the opportunity to respond. From April 28, 2022, to January 17, 2024, T-Mobile began offering Price Lock on new account activations on qualifying rate plans. Price Lock guarantees that accounts activated with a qualifying rate plan, within the enrollment period, would not be subject to a price increase, so long as the account remained in good standing and the customer remained on the qualifying rate plan. If a customer migrates to a new plan not covered by Price Lock, the Price Lock guarantee will fall off the account given the customer is no longer on a qualifying rate plan. Our records indicate that (name) activated on December 1, 2021, therefore was not eligible for the price lock guarantee.2Visto1like0Comentarios